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1. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

2. Total number of complaints continues to fall

   Press Releases Published: 06/10/2016 Last modified: 06/10/2016
   Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of

3. Complaints data: January to June 2016

   News stories Published: 06/10/2016 Last modified: 10/10/2016
   We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.

4. Banking complaints up as total complaints fall by 7%

   Press Releases Published: 30/03/2015 Last modified: 07/02/2022
   Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014

5. Overall complaints fall by 2.1% but banking and credit card complaints increase

   Press Releases Published: 30/09/2015 Last modified: 07/02/2022
   The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,138,209 new complaints between January and June 2015.

6. Complaints data: July to December 2015

   News stories Published: 30/03/2016 Last modified: 16/10/2020
   View the data and the most complained about firms and financial products for July to December 2015.

7. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

8. Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise

   Press Releases Published: 30/03/2016 Last modified: 07/02/2022
   Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority.

9. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 13/06/2022
   Complaints data items: FAQs

10. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

    Press Releases Published: 25/09/2014 Last modified: 07/02/2022
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014.