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Showing 11 to 20 of 1436 search results for We publish complaints data.

  1. PS16/11: Complaints against the Regulators

    Policy statements Published: 31/03/2016 Last modified: 31/03/2016
    In this Policy Statement we report on the main issues arising from CP16/6 and publish the final Complaints Scheme. ... In February 2016, we, the Prudential Regulation Authority and the Bank of England (together known as ‘the regulators’) published

  2. TR14/18 – Complaint handling

    Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
    We publish the findings from our thematic review of complaint handling. ... In this review we sought to identify any barriers within firms that could prevent effective complaint handling in the future.

  3. FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid

    Press Releases Published: 29/08/2014 Last modified: 01/11/2016
    FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid. ... In 2012 and 2013 the proportion of complaints being upheld, known as the uphold rate,

  4. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
    Information on why the review was conducted. 

  5. Firm specific complaints data

    Data Published: 19/10/2023 Last modified: 25/04/2024
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

  6. Complaints data items: FAQs

    Registers and systems Published: 10/05/2016 Last modified: 13/06/2022
    Complaints data items: FAQs

  7. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  8. Complaints data: January to June 2016

    News stories Published: 06/10/2016 Last modified: 10/10/2016
    We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.

  9. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  10. Complaints data: July to December 2015

    News stories Published: 30/03/2016 Last modified: 16/10/2020
    View the data and the most complained about firms and financial products for July to December 2015.
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