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1. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

2. Personal data and handling complaints about us

   Last modified: 22/02/2023
   How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.

3. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

4. About our data

   Last modified: 14/03/2024
   The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.

5. Complaints data: January to June 2016

   News stories Published: 06/10/2016 Last modified: 10/10/2016
   We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.

6. Complaints data: July to December 2015

   News stories Published: 30/03/2016 Last modified: 16/10/2020
   View the data and the most complained about firms and financial products for July to December 2015.

7. Complain about us, the PRA or the Bank of England (the regulators)

   How we operate Published: 04/04/2016 Last modified: 13/03/2024
   Find out how to make a complaint about the regulators and how we investigate complaints.

8. Using claims management companies

   Know your rights Published: 07/03/2019 Last modified: 01/03/2022
   The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs.

9. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

10. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.