Financial Lives survey

Financial Lives is our first large-scale survey of UK adults.

Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services.

It is a key source of information that underpins our consumer protection work and also provides valuable insights for any organisation focusing on consumers and finance.

View an overview of our extensive research [PDF]

Financial Lives survey reports

The results from the survey can be analysed in a number of different ways.

Our June 2018 report, ‘The financial lives of consumers across the UK,’ analyses the results geographically. To accompany this report, we have updated the published weighted data tables, which now also include a geographic breakdown of results. We have also updated the weighted data tables user guide.

Our October 2017 report, ‘Understanding the financial lives of UK adults,’ provides initial results from the survey, with age the main focus of our analysis.

The financial lives of consumers across the UK

Our June 2018 report analyses survey results across the four nations of the UK, the nine regions of England, and by rural and urban areas.

As a UK-wide regulator, we serve consumers wherever they live in the UK, and we want to understand how consumers in different areas experience and respond to financial services and how their experiences may differ.

Highlights of what consumers across the UK have told us (PDF)

We have summarised the main findings by different geographic areas across the UK:

Executive Summary (PDF)

Read the full report (PDF)

Understanding the financial lives of UK adults

Our October 2017 report provides initial results from the Financial Lives survey, highlighting some key facts and figures.

Highlights of what consumers have told us (PDF)

Age is the main focus of our analysis, and we have summarised the main findings by different age groups:

Executive Summary (PDF)

Read the full report (PDF)

How to access our data

As part of our commitment made in our Mission to be more transparent about the way we work, we are opening up the results of this survey for wider use by stakeholders.

Weighted data tables (XLSX)
1. Main 2. Retail banking 3. Retail investments 4. Mortgages 5. Consumer credit
6. GI&P 7. Pension accumulation 8. Pension decumulation 1 9. Pension decumulation 2 10. Advice 1
11. Advice 2 12. Self-employed 13. Savings 14. Fraud and scams 15. Access
16. Claims management 17. GAP 18. Guidance 19. Unbanked 20. Custom tables