Financial Lives is our first large-scale survey of UK adults.
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services.
It is a key source of information that underpins our consumer protection work and also provides valuable insights for any organisation focusing on consumers and finance.
Financial Lives survey reports
The results from the survey can be analysed in a number of different ways.
Our June 2018 report, ‘The financial lives of consumers across the UK,’ analyses the results geographically. To accompany this report, we have updated the published weighted data tables, which now also include a geographic breakdown of results. We have also updated the weighted data tables user guide.
Our October 2017 report, ‘Understanding the financial lives of UK adults,’ provides initial results from the survey, with age the main focus of our analysis.
The financial lives of consumers across the UK
Our June 2018 report analyses survey results across the four nations of the UK, the nine regions of England, and by rural and urban areas.
As a UK-wide regulator, we serve consumers wherever they live in the UK, and we want to understand how consumers in different areas experience and respond to financial services and how their experiences may differ.
We have summarised the main findings by different geographic areas across the UK:
- Northern Ireland
- North West
- North East
- Yorkshire and the Humber
- West Midlands
- East Midlands
- East of England
- South East
- South West
Executive Summary (PDF)
Understanding the financial lives of UK adults
Our October 2017 report provides initial results from the Financial Lives survey, highlighting some key facts and figures.
Age is the main focus of our analysis, and we have summarised the main findings by different age groups:
- Age summary 18-24 (PDF)
- Age summary 25-34 (PDF)
- Age summary 35-44 (PDF)
- Age summary 45-54 (PDF)
- Age summary 55-64 (PDF)
- Age summary 65+ (PDF)
Executive Summary (PDF)
How to access our data
As part of our commitment made in our Mission to be more transparent about the way we work, we are opening up the results of this survey for wider use by stakeholders.
- The questionnaire (PDF)
- 20 volumes of weighted data tables
- A guide for stakeholders on how to use these data tables (PDF)
- A separate Technical Report (PDF), which provides detailed information on survey sampling and design, questionnaire testing and piloting, quality control, weighting and survey strengths and limitations
- Raw data is available on application from the Consumer Data Research Centre (CDRC)