Make a complaint against an issuer

How to contact us about a possible breach of our rules.

What we do

We monitor and enforce compliance with the Listing Rules, the Prospectus Rules and the Disclosure Guidance and Transparency Rules. If, as a result of formal disciplinary proceedings, we find that an issuer has contravened our rules, we can use our statutory powers under the Financial Services and Markets Act 2000, as amended (FSMA) to impose sanctions on the issuer (financial penalty and public censure).

Information we receive about possible breaches of our rules can make a valuable contribution to our work. We’ll review the matters raised and decide whether or not to use our statutory powers.

What we cannot do

We cannot review matters that go beyond our statutory remit and powers. If we review, our aim will be to decide whether or not any breach of the Rules has occurred.

Many complaints we receive should be taken up with the issuer itself or with other public authorities. For example we do not:

  • have powers regarding issuers similar to those of the FCA over authorised firms and approved persons such as ’fit and proper’ rules
  • have responsibility for enforcing obligations on issuers imposed by the Companies Act 2006
  • act as an ombudsman

As explained below, we are unlikely to be able to inform complainants as to what action we propose to take in response to their information.

Confidentiality of proceedings

We value the information we receive, but for several reasons we’re unlikely to tell complainants what action, if any, we propose. Our policy is to say publicly whether or not we are reviewing or investigating a matter only in exceptional circumstances, as set out in section 6 of the FCA's Enforcement Guide.

We are also bound by confidentiality restrictions in FSMA, and cannot disclose to third parties the outcome of any discussions with an issuer. As a result, we do not enter into an ongoing dialogue about any action we take after receiving information from investors and the public.

Contact us about a potential breach

If you would like to contact us about a potential breach of our rules, you can write to us at: Investigations and Enquires Team, UKLA Department, Financial Conduct Authority, 25 The North Colonnade, London E14 5HS, or by email: IandEMailbox@fca.org.uk

Please be as explicit as possible about what rules may have been breached.