Learn more about the annual reporting requirements for claims management companies (CMCs).
Who needs to submit returns
Timing and method of reporting data
Reports must be submitted to us electronically within 30 business days of the end of the relevant reporting periods.
A CMC with an accounting reference date (ARD) of 31 May 2022 – must submit by 12 July 2022 (covering the reporting period of 1 June 2021 – 31 May 2022) and on a yearly basis thereafter.
How to find your ARD
Companies House provides a useful guide to Accounting Reference Dates (ARD) online. If you’re not sure when your ARD is, you can check your accounting reference period and filing date by using the Companies House service.
The glossary in our Handbook provides a definition and information on the ARD for regulation.
What to submit
We collect the following regulatory data from CMCs electronically:
- Annual Claims Management Report CMC001 Key data from claims management companies (which we specify in our Handbook at SUP 16.25 and SUP 16 Annex 45A with guidance notes in our Handbook at SUP 16 Annex 45B).
- CMC-Complaints – we specify our requirements in our Handbook at DISP 1.10, including complaints reporting rules 1.10.1R(3)(b) and DISP 1 Annex 1AB Claims management complaints and redress return form.
How to submit your return
To submit your return:
The reporting requirements have strict time limits under our rules. Generally, if your firm does not meet these, you will be charged an administrative fee of £250.
If your firm does not submit the information required, we may take enforcement action. In some circumstances this might result in you losing your permission to carry out regulated activities.
Maintain your email address
We will email the principal user’s email address in the system. It is your/their responsibility to make sure this address is up to date.
If you have any questions, call us on 0300 500 0597.