Claims management companies


Claims management companies

Learn about regulation and activities needing our approval.
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More about regulation

Find out about our rules and if your firm needs to be authorised.
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Quick links

Key publications

Preventing claims management phoenixing by financial services firms

Rules banning CMCs from carrying out regulated claims management activity in certain circumstances.

Portfolio strategy: Claims Management Companies

Key risks of harm that CMCs pose customers and markets.
FCA letter to firms

Protecting consumers from excessive claims management company fees

Example of a consumer making a claim.
Case study

Restricting CMC charges for financial products and services claims

Fee cap restricting fees CMCs charge for managing claims about non-PPI financial products and services.

Consumer Duty

Our new Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.
How your firm can implement it