My FCA is a new portal for firms

View your scheduled Connect, Online Invoicing System and RegData tasks in one place. Find out more.

Claims management companies

Claims management companies

Learn about regulation and activities needing our approval. Find out more

In this section

Tasks for regulated firms

Apply for authorisation CMCs: fees CMCs: how we authorise and regulate firms Reporting requirements for CMCs Temporary permission

Your business

About regulation Financial crime Senior Managers and Certification Regime Whistleblowing

Your customers

Complaints about CMCs Fair treatment of customers Financial promotions and adverts Unfair contract terms

More about regulation

Find out about our rules and if your firm needs to be authorised. Find out more

Quick links

My FCA
Financial Services Register
RegData
FCA Handbook
Connect
Online Invoicing System
Authorisation: new to regulation

My FCA

Sign in using your existing details for direct access to your scheduled Connect and RegData tasks. You can also action your Online Invoicing System invoice and credit tasks. Each task has a due date and status so you can see what needs to be completed and when. Find out more

Key publications

Preventing claims management phoenixing by financial services firms

Rules banning CMCs from carrying out regulated claims management activity in certain circumstances.
PS22/6

Portfolio strategy: Claims Management Companies

Key risks of harm that CMCs pose customers and markets.
FCA letter to firms

Protecting consumers from excessive claims management company fees

Example of a consumer making a claim.
Case study

Restricting CMC charges for financial products and services claims

Fee cap restricting fees CMCs charge for managing claims about non-PPI financial products and services.
PS21/18

Consumer Duty

Our Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first. How your firm can implement it