Bookmark Claims management companies Select your firm typeClaims management companies: our regulationReporting requirements for CMCsCMCs: feesCMCs: apply for FCA authorisationFCA explains video guides: CMCs regulation Home Firms Claims management companies In this section Tasks for regulated firms CMCs: how we authorise and regulate firms Apply for authorisation Authorisation process Reporting requirements for CMCs CMCs: fees Variation of permission Waivers and modifications Regulated activities Senior Managers and Certification Regime Change in control Change of legal status Your business Financial crime Money laundering and terrorist financing Whistleblowing Our Approach to Supervision Your customers Complaints about CMCs Treating vulnerable consumers fairly Fair treatment of customers Unfair contract terms Financial promotions and adverts Show more + Show more + In focus We announce plans to stop CMC phoenixing Our proposals would ban CMCs from managing FSCS claims where they have a relevant connection to the claim Our proposals to introduce a CMC fee price cap We consulted on rules to secure an appropriate degree of protection against excessive charges We urge CMCs and High Cost Lenders (HCLs) to work better together We expect CMCs and HCLs to work together to resolve disputes and disagreements in the interest of their customers Portfolio Strategy: Claims Management Companies (pdf) Our 'Dear CEO' letter outlines our supervisory strategy and programme of work Latest news Dear CEO: PPI - Our expectations of claims management companies (Oct 2019) (pdf) Dear CEO: Our expectations of CMCs when they act for customers (Jun 2019) (pdf) Our joint statement with the ICO and FSCS to insolvency practitioners and authorised firms Transfer of CMC regulation PS18/23: How we will regulate CMCs PS19/9: Applying the SM&CR to CMCs Connect Handbook Annual fees: online invoices Policy Statement: how we will regulate CMCs CMCs timeline for FCA regulation https://www.fca.org.uk/firms/information-firms-coronavirus-covid-19-response Coronavirus (Covid-19) Information for firms on coronavirus response /claims-management-companies-email-updates Sign up for updates Keep up to date with our claims management-related news including upcoming publications, consultations and events.
