Claims management companies

Claims management companies

Learn about regulation and activities needing our approval.
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In this section

Tasks for regulated firms

Apply for authorisation CMCs: fees CMCs: how we authorise and regulate firms Reporting requirements for CMCs Temporary permission

Your business

About regulation Financial crime Senior Managers and Certification Regime Whistleblowing

Your customers

Complaints about CMCs Fair treatment of customers Financial promotions and adverts Unfair contract terms

More about regulation

Find out about our rules and if your firm needs to be authorised.
Find out more

Quick links

Financial Services Register

RegData

FCA Handbook

Connect

Annual fees: online invoices
Authorisation icon

Authorisation: new to regulation

Key publications

Preventing claims management phoenixing by financial services firms

Rules banning CMCs from carrying out regulated claims management activity in certain circumstances.
PS22/6

Portfolio strategy: Claims Management Companies

Key risks of harm that CMCs pose customers and markets.
FCA letter to firms

Protecting consumers from excessive claims management company fees

Example of a consumer making a claim.
Case study

Restricting CMC charges for financial products and services claims

Fee cap restricting fees CMCs charge for managing claims about non-PPI financial products and services.
PS21/18

Consumer Duty

Our new Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.
How your firm can implement it