How we are using the Consumer Duty

First published: Last updated: 05/12/2025 See all updates

Read more about how we're using the Consumer Duty to set high standards of consumer protection across financial services.

Examples of the Duty in action

TitleDate
FCA update on cash savingsSeptember 2024
Insurance multi-firm review of outcomes monitoring under the Consumer DutyJune 2024
Firms to recommence GAP insurance sales following FCA actionMay 2024
FCA requests information from firms about delivery of their ongoing advice services and the Consumer DutyFebruary 2024
GAP insurers agree to suspend sales following FCA concerns over fair valueFebruary 2024
Retail banking Consumer Duty multi-firm workDecember 2023
FCA writes to firms about the treatment of retained interest on customers’ cash balancesDecember 2023
Firms should strengthen anti-fraud systems and must treat victims of fraud better, review findsNovember 2023
Guidance for crypto firms to help them comply with marketing rules November 2023
Dear Chair of the Remuneration Committee letter 2023October 2023
FCA calls on insurers to take action as it publishes latest fair value dataSeptember 2023
FCA sets out initial findings on bank account access and closuresSeptember 2023
Action needed to ensure good outcomes for later life mortgage borrowersSeptember 2023
FCA analysing lenders’ fair value assessmentsSeptember 2023
PS23/13: Introducing a gateway for firms who approve financial promotionsSeptember 2023
Supporting consumers with pension transfersAugust 2023
Financial Services & Markets Act 2023 gives FCA new powers to protect access to cashAugust 2023
FCA analysis reveals there are fewer than 1 million interest-only mortgages outstandingAugust 2023
FCA finds fund managers’ value assessments significantly improved, but still work to doAugust 2023
FCA sets out 14-point action plan on cash savingsJuly 2023
: System update No content change
: Editorial amendment small changes for Consumer Duty July 2024 deadline.

Consumer Duty – information for firms

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How we are using the Consumer Duty

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Consumer Duty