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First published: 20/03/2023 Last updated: 20/03/2023

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Check MoneyHelper for free, impartial help, backed by government, on insurance.

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Search our Financial Services Register for authorised firms and individuals.

Financial Services Register

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How to claim compensation if a firm fails

Using claims management companies
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How to complain

How to complain about a payment or e-money service

Using claims management companies
Complain about the FCA, the PRA or the Bank of England (the regulators).

Complain about a regulator
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Car finance complaints

Find out how to spot and avoid scams.

Protect yourself from scams
Visit ScamSmart to find out how to avoid investment and pension scams.

ScamSmart
Find out how to spot and avoid pension scams.

Types of pension scams
Find out how to spot and avoid fake FCA emails, phone calls, and websites.

Fake FCA communications
Our Warning List shows the firms that we’re concerned are working without our permission.

FCA Warning List

Find out what scams we can look into and how to make a report.

Report a scam

How to spot fake FCA communications
Find out more about claiming a refund and why a refund can be refused.

Unauthorised payments from your account
Find out what we can investigate and how to spot the warning signs.

Report a misleading advert
Find out how to spot and report an unfair or unclear term.

Report an unfair contract term
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How to complain

How to complain about a payment or e-money service

Using claims management companies

Check MoneyHelper for free, impartial help, backed by government, on banking.

We work with MoneyHelper to provide free support and financial guidance.

MoneyHelper
Find out how to spot and avoid banking scams.

Banking and online account scams

Check MoneyHelper for free, impartial help, backed by government, on savings.

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Check how much you could earn if you switch to a savings account with a higher interest rate.

Savings calculator

Learn what to watch out for and the steps you should take if you're considering a debt management solution.
Unauthorised or unsuitable debt advice
Check MoneyHelper for free, impartial help, backed by government, on dealing with debts.
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Check MoneyHelper for free, impartial help, backed by government, on financial advice.

We work with MoneyHelper to provide free support and financial guidance.

MoneyHelper
Search our Financial Services Register for authorised firms and individuals.

Financial Services Register

Check MoneyHelper for free, impartial help, backed by government, on funeral plans.

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MoneyHelper
Find out how to make sure your provider is authorised by us, and what you should do if it isn’t.

Check your funeral plan provider

Read our InvestSmart articles to help you make better investment decisions.

InvestSmart
Read our InvestSmart articles to help you make better investment decisions.

InvestSmart
Visit ScamSmart to find out how to avoid investment and pension scams.

ScamSmart

Check MoneyHelper for free, impartial help, backed by government, on borrowing money.

We work with MoneyHelper to provide free support and financial guidance.

MoneyHelper
Find out how to spot and avoid loan fee fraud.

Loan fee fraud

Check MoneyHelper for free, impartial help, backed by government, on mortgages.

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MoneyHelper
Search our Financial Services Register for authorised firms and individuals.

Financial Services Register
Find out how to spot and avoid mortgage fraud.

Mortgage fraud

Find out what you can expect from your bank when you make and receive payments.

Making and receiving payments
Find out more about claiming a refund and how to avoid unauthorised transactions.

Unauthorised payments from your account
Find out about non-bank payment providers and what protections you have.

Using payment service providers

Check MoneyHelper for free, impartial help, backed by government, on pensions.

Pension Wise is another service from MoneyHelper. It offers free, impartial guidance to over 50s.

MoneyHelper

Pension Wise
If you're considering a transfer, find out what you need to think about, and the risks involved.

Considering a defined benefit pension transfer
Find out how to spot and avoid pension scams.

Types of pension scams

Resources

Complain if you're unhappy about a financial service or product

Use the FCA Firm Checker to find out if a business is authorised

Report a scam, unauthorised firm or individual to us

Search the Financial Services Compensation Scheme for failed firms

Latest warnings

Our most up-to-date warnings of firms and individuals running scams or operating without our authorisation.

See all warnings

Latest news

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Rising costs of living

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