Complaints Commissioner’s final reports

First published: Last updated: 16/10/2025 See all updates

Read the Complaints Commissioner’s final reports and our responses.

2025

DateComplaints Commissioner's Report (CC)FCA response*
2 January 2025202400009 and 202400197 FCA ref: 210595906 and 210761267
2 January 2025202400253  202400146FCA ref: 210727521 FCA ref: 208256991
2 January 2025202400351FCA ref: 210865001  
2 January 2025202400047FCA ref: 210654833
2 January 2025202400493FCA ref: 211131080
16 January 2025202400423FCA ref: 211102429
16 January 2025202400468FCA ref: 211094780
6 February 2025202400466FCA ref: 210808696 
6 February 2025202400439FCA ref: 210953943
6 February 2025202400475FCA ref: 211100661
6 February 2025202400520 FCA ref: 211176523
6 February 2025202400437FCA ref: 211039622
6 February 2025202400491FCA ref: 211002448
6 February 2025202400479FCA ref: 211155010
6 February 2025202400430FCA ref: 211019986
6 February 2025202400476FCA ref: 211154708
20 February 2025202400312, 202400332, 202400333, 202400337FCA Ref: 210810601, 210813724, 210813725, 210813727
20 February 2025202400503FCA Ref: 211178386
6 March202400410FCA ref: 211063565, 210879985
6 March202400559FCA ref: 211090597
6 March 202400457FCA ref: 211079365
6 March202400526FCA ref: 211167562
6 March202400432FCA ref: 211043174
6 March202400498FCA ref: 211127347
6 March202400477FCA ref: 211104668
6 March202400146FCA ref: 210638147
21 March202300790FCA ref: 210632410
21 March202201743FCA ref: 208729739
21 March202400135FCA ref: 210599036
21 March202201587FCA ref: 208256991
3 April 2025202400579FCA ref: 211150817
3 April 2025202400495FCA ref: 210782284
17 April 2025202400633FCA ref: 210898335
17 April 2025202400618FCA ref: 211309549
17 April 2025202400638FCA ref: 211277879
17 April 2025202400344FCA ref: 210878657
17 April 2025202400406FCA ref: 210656088
17 April 2025202400548FCA ref: 211009027
17 April 2025202400521FCA ref: 210960442
17 April 2025202400379FCA ref: 210952629
17 April 2025202400599FCA ref: 211249921
17 April 2025202400570FCA ref: 211026195
17 April 2025202400600FCA ref: 211017442
5 June 2025202400692FCA ref: 211252643
5 June 2025202400707FCA ref: 211383810
5 June 2025202400670FCA ref: 211345219 
19 June 2025202400566FCA ref: 211235586
3 July 2025202400660FCA Ref: 211280948
3 July 2025202400682FCA Ref: 211249093
3 July 2025

202400712

202400724

FCA Ref: 211298909  
3 July 2025202400693FCA Ref: 211314002
3 July 2025202400713FCA Ref: 210837173 
3 July 2025202400677FCA Ref: 211298259
3 July 2025202400668FCA Ref: 211339128
17 July 2025202400712FCA Ref: 211375292
17 July 2025202400732 and 202400773FCA Ref: 211358607
17 July 2025The House Crowd (THC)FCA Ref: The House Crowd (THC)
7 August 2025202400259FCA Ref: 210663326
7 August 2025202400695FCA Ref: 211378076
7 August 2025202400738FCA Ref: 211428583
7 August 2025202400730FCA Ref: 211298741
7 August 2025202500121FCA Ref: 211471743
21 August 2025202400106FCA Ref: 210728587
21 August 2025202500181FCA Ref: 211521910
21 August 2025202400701FCA Ref: 210810238
4 September 2025202500085FCA Ref: 211375962
4 September 2025202400767FCA Ref: 211456731
4 September 2025202400775FCA Ref: 211486719
2 October 2025202500149FCA Ref: 211537328
2 October 2025202500213FCA Ref: 211547246
16 October 2025202400771FCA Ref: 211447392
16 October 2025202500218FCA Ref: 211495416
16 October 2025202500130FCA Ref: 211233527 
16 October 2025202500145FCA Ref: 211473835 
16 October 2025202500352FCA Ref: 211637517
16 October 2025202500179FCA Ref: 211456818

* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.

Previous years

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Complain about us, the PRA or the Bank of England (the regulators)

Compensatory payments for complaint handling delays
Complaints Commissioner
Complaints Commissioner’s final reports