Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2023

Date Complaints Commissioner's Report (CC)   FCA response*

5 January 2023

202201647

 

FCA Ref 208677826

5 January 2023

202201637

 

FCA Ref 208643034

5 January 2023

202201645

 

FCA Ref 208668135

19 January 2023

202201656

 

FCA Ref 208588862

19 January 2023

202201639

 

FCA Ref 208572793  

19 January 2023

202201632

 

FCA Ref 208554467

19 January 2023

202201616

 

FCA Ref 208060398  

19 January 2023

202201605

 

FCA Ref 208429712

19 January 2023

202201169

 

FCA Ref 208171301

19 January 2023

202201628

 

FCA Ref 204281285

19 January 2023

202201592

 

FCA Ref 205540430

19 January 2023

202201159

 

FCA Ref 204288296

02 February 2023 

202201166 

 

FCA Ref 208351273

02 February 2023

202201142

 

FCA Ref 208392520

02 February 2023

202201633

 

FCA Ref 208388493

16 February 2023

202201651

 

FCA Ref 208612137

02 March 2023

RSB007

 

FCA Ref 207207241

02 March 2023

202201694

 

FCA Ref 208428672

02 March 2023

202201614

 

FCA Ref 204285312

02 March 2023

202201650

 

FCA Ref 204350263

02 March 2023

202201176

 

FCA Ref 208414102

02 March 2023

202201652

 

FCA Ref 208523681

16 March 2023

202201591

 

FCA Ref 208499577

16 March 2023

RSB00XX

 

FCA Ref 206423143

16 March 2023

202201624

 

FCA Ref 208640221

16 March 2023

202201671

 

FCA Ref 208500474

30 March 2023

202201665

 

FCA Ref 208729049

30 March 2023

202201662

 

FCA Ref 208636524

30 March 2023

202201680

 

FCA Ref 208387958

30 March 2023

202201679

 

FCA Ref 208417008

30 March 2023

202201657

 

FCA Ref 208584963

30 March 2023

202201655

 

FCA Ref 208465210

30 March 2023

202201709

 

FCA Ref 208425305

06 April 2023

202201087

 

FCA ref: 208200056

06 April 2023

202201654

 

FCA ref: 208449964

06 April 2023

202201691

 

FCA ref: 208395233

06 April 2023

202201708

 

FCA ref: 208762612

20 April 2023

202201706

 

FCA ref: 208829127

20 April 2023

202201692

 

FCA ref: 208782866

20 April 2023

202201669

 

FCA ref: 208734824

20 April 2023

202201676

 

FCA ref: 208749588

04 May 2023

202201710

 

FCA ref: 208729483

04 May 2023

202201716

 

FCA ref: 208666846

04 May 2023

202201172

 

FCA ref: 208502257

04 May 2023

202201705

 

FCA ref: 208456346

04 May 2023

202201695

 

FCA ref: 208517296

18 May 2023

202201724

 

FCA ref: 208800352

01 June 2023

202201737

 

FCA ref: 208795320

01 June 2023

202201732

 

FCA ref: 208806336

01 June 2023

202201733

 

FCA ref: 208682568

01 June 2023

202201739

 

FCA ref: 208767710

01 June 2023

202201761

 

FCA ref: 208824452

15 June 2023

202201704

 

FCA ref: 208735395

15 June 2023

202201693

 

FCA ref: 208463825

15 June 2023

202201747

 

FCA ref: 208869514

15 June 2023

202201745

 

FCA ref: 208788346

15 June 2023

202201746

 

FCA ref: 208787974

6 July 2023

202201767

 

FCA ref: 208709348

6 July 2023

202201770

 

FCA ref: 208785945

6 July 2023

202201689

 

FCA ref: 208663102

6 July 2023

202201762

 

FCA ref: 208810748

6 July 2023

202300149

 

FCA ref: 208926602

6 July 2023

202300232

 

FCA ref: 209072259

6 July 2023

202300010

 

FCA ref: 208932634

6 July 2023

202201713

 

FCA ref: 208691263

6 July 2023

202201735

 

FCA ref: 208773141

6 July 2023

202201753

 

FCA ref: 208760224

20 July 2023

202300005

 

FCA ref: 208937573

20 July 2023

202300077

 

FCA ref: 208963506

3 August 2023

202300206

 

FCA ref: 209032365

3 August 2023

202201774

 

FCA ref: 208854201

17 August 2023

202300201

 

FCA ref: 208990220

17 August 2023 

202300150

 

FCA ref: 208926154

7 September 2023

202201727

 

FCA ref: 206881561

7 September 2023

202300079

 

FCA ref: 208865489

21 September 2023

202300230   FCA ref: 208533759

21 September 2023

202300197   FCA ref: 208813437

21 September 2023

202300272   FCA ref: 209034715

21 September 2023

202300273   FCA ref: 209291701

21 September 2023

202300325   FCA ref: 209556092

21 September 2023

202300348   FCA ref: 209602411

21 September 2023

202300208   FCA ref: 208992118

21 September 2023

202300314   FCA ref: 209131039

5 October 2023

202300003   FCA ref: 208151062

5 October 2023

202300211   FCA ref: 208830983

5 October 2023

202300354   FCA ref: 209512575

5 October 2023

202300268   FCA ref: 208730164

19 October 2023

202201760   FCA ref: 208125268

19 October 2023

202201769   FCA ref: 208875817

19 October 2023

202300209   FCA ref: 204286536

19 October 2023

202300236   FCA ref: 208872201

19 October 2023

202300231   FCA ref: 208912963

19 October 2023

202300264   FCA ref: 209161502

19 October 2023

202300383   FCA ref: 210016296 

19 October 2023

202300267   FCA ref: 209062326

19 October 2023

202300313   FCA ref: 209056568

2 November 2023

202300327   FCA ref: 209319057

2 November 2023

202300239   FCA ref: 208892677
16 November 2023 202300328  

FCA ref: 209068127

16 November 2023

202300214   FCA ref: 208916364

7 December 2023

202300367   FCA ref: 209051477

7 December 2023

202300412   FCA ref: 209819988

7 December 2023

202300415   FCA ref: 209513439

7 December 2023

202300438   FCA ref: 210139243

7 December 2023

202300358   FCA ref: 209628491

7 December 2023

202300459   FCA ref: 210067810

* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.

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