Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2026

DateComplaints Commissioner's Report (CC)FCA response*
2 April 2026202500486[1]FCA ref: 211681639
2 April 2026202500441[2]FCA ref: 211707394
2 April 2026202500511[3]FCA ref: 211745993
26 March 2026Final Report[4]FCA response[5] and annex[6]
19 March 2026202400776[7]FCA ref: 211290730
19 March 2026202500432[8]FCA ref: 211715867
19 March 2026202500474[9]FCA ref: 211710919
19 March 2026202500468[10]FCA ref: 211558699
19 March 2026202500378[11]FCA ref: 211511257
19 March 2026202500528[12]FCA ref: 211808407
19 March 2026202500538[13]FCA ref: 211836925
19 March 2026202500404[14]FCA ref: 211032094
19 March 2026202500264[15]FCA ref: 211345068
19 March 2026202500495[16]FCA ref: 211678903
19 March 2026202500525[17]FCA ref: 211783337[18]
19 March 2026202500465 and 202500470[19]FCA ref: 21121893 and 211674060
19 March 2026202500506[20]FCA ref: 211879545
5 March 2026202300456[21]FCA ref: 206890327[22]
19 February 2026202500459[23]FCA ref: 211803283
5 February 2026202500355[24]FCA ref: 211556694
5 February 2026202500444[25]FCA ref: 211767158
5 February 2026202500461[26]FCA ref: 211635256
15 January 2026202500310[27]FCA ref: 211633144
15 January 2026202500392[28]FCA ref: 211693830
15 January 2026202500417[29]FCA ref: 211712170
15 January 2026202500443[30]FCA ref: 211714008
15 January 2026202500529[28]FCA ref: 211859984

* We will not usually post a response where the Complaints Commissioner has not upheld a complaint.

Previous years

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First published: Last updated: 02/04/2026 See all updates

Complain about us, the PRA or the Bank of England (the regulators)[1144]

Compensatory payments for complaint handling delays[1145]
Complaints Commissioner[1146]
Complaints Commissioner’s final reports[1147]

Source URL: https://www.fca.org.uk/about/how-we-operate/complain-about-regulators/complaints-commissioners-final-reports

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