Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2025

DateComplaints Commissioner's Report (CC)FCA response*
2 January 2025202400009 and 202400197[1] FCA ref: 210595906 and 210761267
2 January 2025202400253[2]  202400146[3]FCA ref: 210727521 FCA ref: 208256991
2 January 2025202400351[4]FCA ref: 210865001  
2 January 2025202400047[5]FCA ref: 210654833[6]
2 January 2025202400493[7]FCA ref: 211131080
16 January 2025202400423[8]FCA ref: 211102429
16 January 2025202400468[9]FCA ref: 211094780
6 February 2025202400466[10]FCA ref: 210808696 
6 February 2025202400439[11]FCA ref: 210953943
6 February 2025202400475[12]FCA ref: 211100661
6 February 2025202400520[13] FCA ref: 211176523
6 February 2025202400437[14]FCA ref: 211039622
6 February 2025202400491[15]FCA ref: 211002448
6 February 2025202400479[16]FCA ref: 211155010
6 February 2025202400430[17]FCA ref: 211019986
6 February 2025202400476[18]FCA ref: 211154708
20 February 2025202400312, 202400332, 202400333, 202400337[19]FCA Ref: 210810601, 210813724, 210813725, 210813727
20 February 2025202400503[20]FCA Ref: 211178386
6 March202400410[21]FCA ref: 211063565, 210879985[22]
6 March202400559[23]FCA ref: 211090597
6 March 202400457[24]FCA ref: 211079365
6 March202400526[25]FCA ref: 211167562
6 March202400432[26]FCA ref: 211043174
6 March202400498[27]FCA ref: 211127347
6 March202400477[28]FCA ref: 211104668[29]
6 March202400146[3]FCA ref: 210638147
21 March202300790[30]FCA ref: 210632410[31]
21 March202201743[32]FCA ref: 208729739[33]
21 March202400135[34]FCA ref: 210599036[35]
21 March202201587[36]FCA ref: 208256991[37]
3 April 2025202400579[38]FCA ref: 211150817
3 April 2025202400495[39]FCA ref: 210782284
17 April 2025202400633[40]FCA ref: 210898335
17 April 2025202400618[41]FCA ref: 211309549
17 April 2025202400638[42]FCA ref: 211277879
17 April 2025202400344[43]FCA ref: 210878657
17 April 2025202400406[44]FCA ref: 210656088
17 April 2025202400548[45]FCA ref: 211009027[46]
17 April 2025202400521[47]FCA ref: 210960442
17 April 2025202400379[48]FCA ref: 210952629[49]
17 April 2025202400599[50]FCA ref: 211249921
17 April 2025202400570[51]FCA ref: 211026195[52]
17 April 2025202400600[53]FCA ref: 211017442
5 June 2025202400692[54]FCA ref: 211252643
5 June 2025202400707[55]FCA ref: 211383810
5 June 2025202400670[56]FCA ref: 211345219 
19 June 2025202400566[57]FCA ref: 211235586
3 July 2025202400660[58]FCA Ref: 211280948[59]
3 July 2025202400682[60]FCA Ref: 211249093
3 July 2025

202400712

202400724[61]

FCA Ref: 211298909  
3 July 2025202400693[62]FCA Ref: 211314002
3 July 2025202400713[63]FCA Ref: 210837173 
3 July 2025202400677[64]FCA Ref: 211298259
3 July 2025202400668[65]FCA Ref: 211339128[66]
17 July 2025202400712[67]FCA Ref: 211375292
17 July 2025202400732 and 202400773[68]FCA Ref: 211358607
17 July 2025The House Crowd (THC)[69]FCA Ref: The House Crowd (THC)[70]
7 August 2025202400259[71]FCA Ref: 210663326[72]
7 August 2025202400695[73]FCA Ref: 211378076
7 August 2025202400738[74]FCA Ref: 211428583
7 August 2025202400730[74]FCA Ref: 211298741
7 August 2025202500121[75]FCA Ref: 211471743
21 August 2025202400106[76]FCA Ref: 210728587[77]
21 August 2025202500181[78]FCA Ref: 211521910
21 August 2025202400701[79]FCA Ref: 210810238[80]
4 September 2025202500085[81]FCA Ref: 211375962
4 September 2025202400767[82]FCA Ref: 211456731
4 September 2025202400775[83]FCA Ref: 211486719
2 October 2025202500149[84]FCA Ref: 211537328
2 October 2025202500213[85]FCA Ref: 211547246

* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.

Previous years

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First published: Last updated: 02/10/2025 See all updates

Complain about us, the PRA or the Bank of England (the regulators)[1093]

Compensatory payments for complaint handling delays[1094]
Complaints Commissioner[1095]
Complaints Commissioner’s final reports[1096]

Source URL: https://www.fca.org.uk/about/how-we-operate/complain-about-regulators/complaints-commissioners-final-reports

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