Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2026

DateComplaints Commissioner's Report (CC)FCA response*
16 July 2026202500665[1]FCA Ref: 211881025
16 July 2026202500673[2]FCA Ref: 212033420
16 July 2026202500483[3]FCA Ref: 211743884
18 June 2026202500641[4]FCA Ref: 211938929
18 June 2026202500487[5]FCA Ref: 211556724
18 June 2026202500534[6]FCA Ref: 211717588
4 June 2026202500626[7]FCA ref: 211740016
4 June 2026202500472[8]FCA ref: 21147979
4 June 2026202500539[9] FCA ref: 211813255
21 May 2026202500632[10]FCA ref: 211922896
21 May 2026202500524[11]FCA ref: 211693651
7 May 2026202500621[12]FCA ref: 211953685
7 May 2026202500625[13]FCA ref: 211921352
7 May 2026202500620[14]FCA ref: 211758968
7 May 2026202500586[15]FCA ref: 211756212
7 May 2026202500585[16]FCA ref: 211729133
7 May 2026202500548[17]FCA ref: 211842415
7 May 2026202500420[18]FCA ref: 211528380
7 May 2026202500277[19]FCA ref: 211243829[20]
7 May 2026202500442[21]FCA ref: 211680814
16 April 2026Final Report[22]No FCA ref
16 April 2026202500596[23]FCA ref: 211888052
16 April 2026202500598[24]FCA ref: 211923234
16 April 2026202500222, 202500317, 202500333 and 202500403[25]FCA ref: 210922190, 210912992, [26]
21164476 and 210810238[26]
16 April 2026202500559[27]FCA ref: 211858019
16 April 2026202500569[28]FCA ref: 211792824[29]
16 April 2026202500638[30]FCA ref: 211807868
16 April 2026202500595[31]FCA ref: 211868258
16 April 2026202500604[32]FCA ref: 211959806
16 April 2026202500447[33]FCA ref: 211657025[34]
2 April 2026202500486[35]FCA ref: 211681639
2 April 2026202500441[36]FCA ref: 211707394
2 April 2026202500511[37]FCA ref: 211745993
26 March 2026Final Report[38] and Final Report Summary[39] FCA response[40] and annex[41]
19 March 2026202400776[42]FCA ref: 211290730
19 March 2026202500432[43]FCA ref: 211715867
19 March 2026202500474[44]FCA ref: 211710919
19 March 2026202500468[45]FCA ref: 211558699
19 March 2026202500378[46]FCA ref: 211511257
19 March 2026202500528[47]FCA ref: 211808407
19 March 2026202500538[48]FCA ref: 211836925
19 March 2026202500404[49]FCA ref: 211032094
19 March 2026202500264[50]FCA ref: 211345068
19 March 2026202500495[51]FCA ref: 211678903
19 March 2026202500525[52]FCA ref: 211783337[53]
19 March 2026202500465 and 202500470[54]FCA ref: 21121893 and 211674060
19 March 2026202500506[55]FCA ref: 211879545
5 March 2026202300456[56]FCA ref: 206890327[57]
19 February 2026202500459[58]FCA ref: 211803283
5 February 2026202500355[59]FCA ref: 211556694
5 February 2026202500444[60]FCA ref: 211767158
5 February 2026202500461[61]FCA ref: 211635256
15 January 2026202500310[62]FCA ref: 211633144
15 January 2026202500392[63]FCA ref: 211693830
15 January 2026202500417[64]FCA ref: 211712170
15 January 2026202500443[65]FCA ref: 211714008
15 January 2026202500529[64]FCA ref: 211859984

* We will not usually post a response where the Complaints Commissioner has not upheld a complaint.

Previous years

: System update Fixed broken link
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: Information added Final Report Summary added to 26 March 2026 entry
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First published: Last updated: 23/07/2026 See all updates

Complain about us, the PRA or the Bank of England (the regulators)[1177]

Compensatory payments for complaint handling delays[1178]
Complaints Commissioner[1179]
Complaints Commissioner’s final reports[1180]

Source URL: https://www.fca.org.uk/about/how-we-operate/complain-about-regulators/complaints-commissioners-final-reports

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