Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2026

DateComplaints Commissioner's Report (CC)FCA response*
17 September 2026202500174[1]FCA Ref: 211469409[2]
17 September 2026202500689[3]FCA Ref: 212064905[4]
17 September 2026202600035[5]FCA Ref: 212052304
17 September 20262026000053[5]FCA Ref: 212077173
3 September 2026202500694[6]FCA Ref: 212050446
3 September 2026202600002[7]FCA Ref: 212033828
3 September 2026202500704[8]FCA Ref:211976836
20 August 2026202500503[9]FCA Ref: 211502369 
20 August 2026202500660[10]FCA Ref: 211946102
6 August 2026202500709[11]FCA Ref: 211678903
6 August 2026202500476[12]FCA Ref: 211767399
6 August 2026202500601[13] FCA Ref: 211922551
6 August 2026202500651[14]FCA Ref: 212000577
6 August 2026202500668[15]FCA Ref: 211911293
6 August 2026202500644[16]FCA Ref: 211959738
6 August 2026202500666[17]FCA Ref: 212026388
6 August 2026202600005[18]FCA Ref: 212083441
6 August 2026202500476[13]FCA Ref 211767399[19] 
16 July 2026202500665[20]FCA Ref: 211881025
16 July 2026202500673[21]FCA Ref: 212033420
16 July 2026202500483[22]FCA Ref: 211743884
18 June 2026202500641[23]FCA Ref: 211938929
18 June 2026202500487[24]FCA Ref: 211556724
18 June 2026202500534[25]FCA Ref: 211717588
4 June 2026202500626[26]FCA ref: 211740016
4 June 2026202500472[27]FCA ref: 21147979
4 June 2026202500539[28] FCA ref: 211813255
21 May 2026202500632[29]FCA ref: 211922896
21 May 2026202500524[30]FCA ref: 211693651
7 May 2026202500621[31]FCA ref: 211953685
7 May 2026202500625[32]FCA ref: 211921352
7 May 2026202500620[33]FCA ref: 211758968
7 May 2026202500586[34]FCA ref: 211756212
7 May 2026202500585[35]FCA ref: 211729133
7 May 2026202500548[36]FCA ref: 211842415
7 May 2026202500420[37]FCA ref: 211528380
7 May 2026202500277[38]FCA ref: 211243829[39]
7 May 2026202500442[40]FCA ref: 211680814
16 April 2026Final Report[41]No FCA ref
16 April 2026202500596[42]FCA ref: 211888052
16 April 2026202500598[43]FCA ref: 211923234
16 April 2026202500222, 202500317, 202500333 and 202500403[44]FCA ref: 210922190, 210912992, [45]
21164476 and 210810238[47]
16 April 2026202500559[46]FCA ref: 211858019
16 April 2026202500569[47]FCA ref: 211792824[48]
16 April 2026202500638[49]FCA ref: 211807868
16 April 2026202500595[50]FCA ref: 211868258
16 April 2026202500604[51]FCA ref: 211959806
16 April 2026202500447[52]FCA ref: 211657025[53]
2 April 2026202500486[54]FCA ref: 211681639
2 April 2026202500441[55]FCA ref: 211707394
2 April 2026202500511[56]FCA ref: 211745993
26 March 2026Final Report[57] and Final Report Summary[58] FCA response[59] and annex[60]
19 March 2026202400776[61]FCA ref: 211290730
19 March 2026202500432[62]FCA ref: 211715867
19 March 2026202500474[63]FCA ref: 211710919
19 March 2026202500468[64]FCA ref: 211558699
19 March 2026202500378[65]FCA ref: 211511257
19 March 2026202500528[66]FCA ref: 211808407
19 March 2026202500538[67]FCA ref: 211836925
19 March 2026202500404[68]FCA ref: 211032094
19 March 2026202500264[69]FCA ref: 211345068
19 March 2026202500495[70]FCA ref: 211678903
19 March 2026202500525[71]FCA ref: 211783337[72]
19 March 2026202500465 and 202500470[73]FCA ref: 21121893 and 211674060
19 March 2026202500506[74]FCA ref: 211879545
5 March 2026202300456[75]FCA ref: 206890327[76]
19 February 2026202500459[77]FCA ref: 211803283
5 February 2026202500355[78]FCA ref: 211556694
5 February 2026202500444[79]FCA ref: 211767158
5 February 2026202500461[80]FCA ref: 211635256
15 January 2026202500310[81]FCA ref: 211633144
15 January 2026202500392[82]FCA ref: 211693830
15 January 2026202500417[83]FCA ref: 211712170
15 January 2026202500443[84]FCA ref: 211714008
15 January 2026202500529[85]FCA ref: 211859984

* We will not usually post a response where the Complaints Commissioner has not upheld a complaint.

Previous years

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First published: Last updated: 17/09/2026 See all updates

Complain about us, the PRA or the Bank of England (the regulators)[1198]

Compensatory payments for complaint handling delays[1199]
Complaints Commissioner[1200]
Complaints Commissioner’s final reports[1201]

Source URL: https://www.fca.org.uk/about/how-we-operate/complain-about-regulators/complaints-commissioners-final-reports

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