Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2026

DateComplaints Commissioner's Report (CC)FCA response*
26 March 2026Final ReportFCA response and annex
19 March 2026202400776FCA ref: 211290730
19 March 2026202500432FCA ref: 211715867
19 March 2026202500474FCA ref: 211710919
19 March 2026202500468FCA ref: 211558699
19 March 2026202500378FCA ref: 211511257
19 March 2026202500528FCA ref: 211808407
19 March 2026202500538FCA ref: 211836925
19 March 2026202500404FCA ref: 211032094
19 March 2026202500264FCA ref: 211345068
19 March 2026202500495FCA ref: 211678903
19 March 2026202500525FCA ref: 211783337
19 March 2026202500465 and 202500470FCA ref: 21121893 and 211674060
19 March 2026202500506FCA ref: 211879545
5 March 2026202300456FCA ref: 206890327
19 February 2026202500459FCA ref: 211803283
5 February 2026202500355FCA ref: 211556694
5 February 2026202500444FCA ref: 211767158
5 February 2026202500461FCA ref: 211635256
15 January 2026202500310FCA ref: 211633144
15 January 2026202500392FCA ref: 211693830
15 January 2026202500417FCA ref: 211712170
15 January 2026202500443FCA ref: 211714008
15 January 2026202500529FCA ref: 211859984

* We will not usually post a response where the Complaints Commissioner has not upheld a complaint.

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