Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2022

Date	Complaints Commissioner's Report (CC)	FCA response*
4 January 2022	FCA00948	FCA Ref 206969725
4 January 2022	FCA001406	FCA Ref 207570303
4 January 2022	FCA001414	FCA Ref 207092979
4 January 2022	FCA001429	FCA Ref 207550062
4 January 2022	FCA001432	FCA Ref 207701742
4 January 2022	FCA001446	FCA Ref 207788541
18 January 2022	FCA001405	FCA Ref 207574113
18 January 2022	FCA001485	FCA Ref 207835586
18 January 2022	FCA001495	FCA Ref 207756857
18 January 2022	FCA001514	FCA Ref 207846215

* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.

2021

Date	Complaints Commissioner's Report (CC)	FCA response*
5 January 2021	FCA00769	FCA Ref 206760773
8 January 2021	FCA00827	FCA Ref 206376631
19 January 2021	FCA00841	FCA Ref 206507882
19 January 2021	FCA00846	FCA Ref 206609423
19 January 2021	FCA00845	FCA Ref 206755011
2 February 2021	FCA00868	FCA Ref 207193759
2 February 2021	FCA00849	FCA Ref 207193758
9 February 2021	FCA00854	FCA Ref 207193755
2 March 2021	FCA00732	FCA Ref 207194511
3 March 2021	FCA00732
16 March 2021	FCA00851	FCA Ref 207193781
30 March 2021	FCA00811	FCA Ref 207193753
30 March 2021	FCA00876	FCA Ref 207193780
30 March 2021	FCA00548	FCA Ref 207194038
30 March 2021	FCA00884	FCA Ref 207197164
30 March 2021	FCA00885	FCA Ref 207210079
6 April 2021	FCA00881	FCA Ref 206086567
20 April 2021	FCA00878	FCA Ref 206824388
20 April 2021	FCA00887	FCA Ref 206824388
4 May 2021	FCA00814	FCA Ref 207194404
4 May 2021	FCA00816	FCA Ref 207194348
4 May 2021	FCA00818	FCA Ref 207194286
4 May 2021	FCA00844	FCA Ref 207194174
4 May 2021	FCA00882	FCA Ref 207193772
18 May 2021	FCA00891	FCA Ref 207224066
18 May 2021	FCA00852	FCA Ref 207275470
18 May 2021	FCA00630	FCA Ref 207193992
1 June 2021	FCA00756	FCA Ref 207193777
1 June 2021	FCA00897	FCA Ref 207283514
1 June 2021	FCA00773	FCA Ref 207289819
1 June 2021	FCA00900	FCA Ref 207310111
15 June 2021	FCA00893	FCA Ref 207174365
15 June 2021	FCA00862	FCA Ref 207035997
22 June 2021	FCA00922	FCA Ref 207434206
6 July 2021	FCA00889	FCA Ref 207219284
6 July 2021	FCA00895	FCA Ref 207259251
6 July 2021	FCA00888	FCA Ref 207214508
6 July 2021	FCA00699	FCA Ref 207309918
6 July 2021	FCA00873	FCA Ref 207312143
6 July 2021	FCA00894	FCA Ref 207257086
6 July 2021	FCA00903	FCA Ref 207325702
20 July 2021	FCA00907	FCA Ref 207076567
20 July 2021	FCA00912	FCA Ref 206360290
20 July 2021	FCA00913	FCA Ref 207280204
3 August 2021	FCA00908	FCA Ref 207107330
3 August 2021	FCA00914	FCA Ref 206429242
3 August 2021	FCA00915	FCA Ref 206928949
3 August 2021	FCA00924	FCA Ref 207223220
3 August 2021	FCA00925	FCA Ref 207361313
3 August 2021	FCA00942	FCA Ref 207463047
17 August 2021	FCA00919	FCA Ref 207254438
17 August 2021	FCA00921	FCA Ref 207170457
17 August 2021	FCA00943	FCA Ref 207437952
17 August 2021	FCA001119	FCA Ref 207194607
7 September 2021	FCA00940	FCA Ref 207537532
7 September 2021	FCA00902	FCA Ref 207322589
7 September 2021	FCA00916	FCA Ref 207397272
7 September 2021	FCA00938	FCA Ref 207537026
7 September 2021	FCA00909	FCA Ref 207354407
7 September 2021	FCA00910	FCA Ref 207354363
7 September 2021	FCA00939	FCA Ref 207537524
21 September 2021	FCA00956	FCA Ref 207303476
21 September 2021	FCA00969	FCA Ref 206972552
5 October 2021	FCA001126	FCA Ref 207620090
5 October 2021	FCA001054	FCA Ref 207608097
5 October 2021	FCA001339	FCA Ref 207666786
19 October 2021	FCA001394	FCA Ref 207705290
19 October 2021	FCA001381	FCA Ref 207687144
19 October 2021	FCA01177	FCA Ref 207628479
19 October 2021	FCA001125	FCA Ref 207474292
2 November 2021	FCA001167	FCA Ref 207246644
2 November 2021	FCA00865	FCA Ref 207043943
2 November2021	FCA00860	FCA Ref 206987263
2 November 2021	FCA00872	FCA Ref 206651546
2 November 2021	FCA001166	FCA Ref 207177519
16 November 2021	FCA001364	FCA Ref 207553705
16 November 2021	FCA001353	FCA Ref 207076912
16 November 2021	FCA001346	FCA Ref 207316532
16 November 2021	FCA001374	FCA Ref 206909555
7 December 2021	FCA001053	FCA Ref 207438253
7 December 2021	FCA001089	FCA Ref 207561975
7 December 2021	FCA001390	FCA Ref 207429874
7 December 2021	FCA001416	FCA Ref 207621195
7 December 2021	FCA001338	FCA Ref 206866586
21 December 2021	FCA001389	FCA Ref 206913911
21 December 2021	FCA00625	FCA Ref 205830380

2020

Date	The Complaint Commissioner's Report (CC)	FCA response*
7 January 2020	FCA00598	FCA Ref 205980748
7 January 2020	FCA00651	FCA Ref 20614955/ 205540058/ 204281959
7 January 2020	FCA00654	FCA Ref 205941647
8 January 2020	FCA00650	FCA Ref 205684593
21 January 2020	FCA00673	FCA Ref: 205591661
4 February 2020	FCA00590	FCA Ref: 205917003
10 February 2020	FCA00672	FCA Ref: 206193890
18 February 2020	FCA00671	FCA Ref: 205937063
4 March 2020	FCA00663	FCA Ref 206339405
4 March 2020	FCA00691	FCA Ref 206368704
17 March 2020	FCA00685	FCA Ref: 206059964
17 March 2020	FCA00683	FCA Ref: 205940607
17 March 2020	FCA00679	FCA Ref: 205814838
17 March 2020	FCA00639	FCA Ref: 205920228
14 April 2020	FCA00681	FCA Ref: 206355167
20 April 2020	FCA00700	FCA Ref: 205476549
20 April 2020	FCA00690	FCA Ref: 206411905
5 May 2020	FCA00703	FCA Ref: 206113412
5 May 2020	FCA00689	FCA Ref: 206272453
5 May 2020	FCA00504	FCA Ref: 206028848
19 May 2020	FCA00602	FCA Ref: 205408334
19 May 2020	FCA00680	FCA Ref: 206284971
27 May 2020	FCA00708	FCA Ref: 205873691
2 June 2020	FCA00627	FCA ref: 205804481
2 June 2020	FCA00707	FCA Ref: 206436457
2 June 2020	FCA00714	FCA Ref: 206366951
16 June 2020	FCA00684	FCA Ref: 205779931
16 June 2020	FCA00713	FCA Ref: 206101306
16 June 2020	FCA00631	FCA Ref: 206075987
7 July 2020	FCA00736	FCA Ref: 206638070
7 July 2020	FCA00676	FCA Ref: 205867981
7 July 2020	FCA00721	FCA Ref: 206143836
7 July 2020	FCA00566	FCA Ref: 205646038
7 July 2020	FCA00687	FCA Ref: 206060539
7 July 2020	FCA00584	FCA Ref: 205935588
7 July 2020	FCA00522	FCA Ref: 206135894
7 July 2020	FCA00728	FCA Ref: 206645226
7 July 2020	FCA00722	FCA Ref: 206496666
7 July 2020	FCA00725	FCA Ref: 206110000
21 July 2020	FCA00738	FCA Ref: 206027343
21 July 2020	FCA00633	FCA Ref: 205593062
21 July 2020	FCA00731	FCA Ref: 206422434
21 July 2020	FCA00744	FCA Ref: 206655414
21 July 2020	FCA00737	FCA Ref: 205948592
29 July 2020	FCA00734	FCA Ref: 206501672
4 August 2020	FCA00741	FCA Ref: 206256990
4 August 2020	FCA00709	FCA Ref: 206516736
18 August 2020	FCA00742	FCA Ref: 206100273
1 September 2020	FCA00742	FCA Ref: 206601062
1 September 2020	FCA00720	FCA Ref: 205970882
1 September 2020	FCA00733	FCA Ref: 206460855
1 September 2020	FCA00772	FCA Ref: 206578766
1 September 2020	FCA00771	FCA Ref: 206423791
1 September 2020	FCA00757	FCA Ref: 206012611
1 September 2020	FCA00686	FCA Ref: 206114348
1 September 2020	FCA00746	FCA Ref: 205910807
1 September 2020	FCA00753	FCA Ref: 206251793
1 September 2020	FCA00747	FCA Ref: 206514387
15 September 2020	FCA00750	FCA Ref: 206711309
15 September 2020	FCA00758	FCA Ref: 205991609
15 September 2020	FCA00763	FCA Ref: 206339433
6 October 2020	FCA00743	FCA Ref: 206208129
6 October 2020	FCA00809	FCA Ref: 206364436
6 October 2020	FCA00762	FCA Ref: 206661007
6 October 2020	FCA00776	FCA Ref: 206127712
6 October 2020	FCA00768	FCA Ref: 206274043
6 October 2020	FCA00765	FCA Ref: 206676696
6 October 2020	FCA00748	FCA Ref: 206851793
20 October 2020	FCA00670	FCA Ref: 206522653
20 October 2020	FCA00807	FCA Ref: 206708644
20 October 2020	FCA00666	FCA Ref: 206416266 and 206224275
3 November 2020	FCA00823	FCA Ref: 206876599
3 November 2020	FCA00808	FCA Ref: 206795038
3 November 2020	FCA00813	FCA Ref: 206523945
3 November 2020	FCA00749	FCA Ref: 206696895
17 November 2020	FCA00817	FCA Ref: 206730359
17 November 2020	FCA00641	FCA Ref: 205205644
15 December 2020	FCA00652	FCA Ref: 206080866
29 December 2020	FCA00825	FCA Ref: 206461075

2019

Date	The Complaint Commissioner's Report (CC)	FCA response*
3 January 2019	FCA00521	FCA Ref 205476549
3 January 2019	FCA00524	FCA Ref 205497206
15 January 2019	FCA00482	FCA Ref 205467296
15 January 2019	Addendum to FCA00269	Addendum to FCA Ref 204350263
5 February 2019	FCA00531	FCA Ref 205546652
20 February 2019	FCA00538	FCA Ref 205511476
5 March 2019	FCA00520	FCA Ref 204999062
5 March 2019	FCA00533	FCA Ref 205528741
5 March 2019	FCA00545	FCA Ref 205626045
19 March 2019	FCA00543	FCA Ref 205470823
19 March 2019	FCA00537	FCA Ref 205502004
2 April 2019	FCA00422	FCA Ref 205408225
16 April 2019	FCA00534	FCA Ref 204669977
16 April 2019	Addendum to FCA00465	FCA Ref 205157870
16 April 2019	FCA00516	FCA Ref 205404809
7 May 2019	FCA00551	FCA Ref 205720436
7 May 2019	FCA00503	FCA Ref 205505742
7 May 2019	FCA00527	FCA Ref 205656994
7 May 2019	FCA00541	FCA Ref 205582516
7 May 2019	FCA00555	FCA Ref 205742703
22 May 2019	FCA00556	FCA Ref 205767167
4 June 2019	FCA00484	FCA Ref 204666164
4 June 2019	FCA00535	FCA Ref 204356743
18 June 2019	FCA00430	FCA Ref 205138450
18 June 2019	FCA00574	FCA Ref 205497630
18 June 2019	FCA00559	FCA Ref 205217047
2 July 2019	FCA00536	FCA Ref 205455632
2 July 2019	FCA00546	FCA Ref 205534489
2 July 2019	FCA00550	FCA Ref 205643094
2 July 2019	FCA00502	FCA Ref 204855472
2 July 2019	FCA00529	FCA Ref 205516955
16 July 2019	FCA00593	FCA Ref 205639919
16 July 2019	FCA00565	FCA Ref 205268812
16 July 2019	FCA00525	FCA Ref 205277598
16 July 2019	FCA00557	FCA Ref 205763997
6 August 2019	FCA00010	FCA Ref 205340991/ 204940261/ 3710
6 August 2019	FCA00564	FCA Ref 205434544
20 August 2019	FCA00587	FCA Ref 205765004
20 August 2019	FCA00604	FCA Ref 205769704
3 September 2019	FCA00595	FCA Ref 205865021
17 September 2019	FCA00605	FCA Ref 205251880
17 September 2019	FCA00597	FCA Ref 205891285
17 September 2019	FCA00621	FCA Ref 205854248
17 September 2019	FCA00628	FCA Ref 205921312
15 October 2019	FCA00607	FCA Ref 206053561
15 October 2019	FCA00637	FCA Ref 205082560
5 November 2019	FCA00644	FCA Ref 206062200
5 November 2019	FCA00619	FCA Ref 205533089
5 November 2019	FCA00647	FCA Ref 205946035
5 November 2019	FCA00640	FCA Ref 206036504
5 November 2019	FCA00609	FCA Ref 205540397
3 December 2019	FCA00648	FCA Ref 206114770
3 December 2019	FCA00667	FCA Ref 206136556
3 December 2019	FCA00642	FCA Ref 205792277
3 December 2019	FCA00659	FCA Ref 206109001
18 December 2019	FCA00665	FCA Ref 206211109
18 December 2019	FCA00664	FCA Ref 205947389
18 December 2019	FCA00643	FCA Ref 205763824

2018

Date	The Complaint Commissioner's Report (CC)	FCA response*
3 January 2018	FCA00358	FCA Ref 204354101
3 January 2018	FCA00375	FCA Ref 204795251
3 January 2018	FCA00383	FCA Ref 205045248
3 January 2018	FCA00400	FCA Ref 204884061
3 January 2018	FCA00401	FCA Ref 204878872
3 January 2018	FCA00402	FCA Ref 204783394
3 January 2018	FCA00403	FCA Ref 204720719
16 January 2018	FCA00269	FCA Ref 204350263
16 January 2018	FCA00286	FCA Ref 204354606
6 February 2018	FCA00412	FCA Ref 204899249
6 February 2018	FCA00418	FCA Ref 204921824
20 February 2018	FCA00413	FCA Ref 204932312
20 February 2018	FCA00414	FCA Refs 205044721, 204952043, 204375346
20 March 2018	FCA00376	FCA Ref 204192065
20 March 2018	FCA00367	FCA Ref 204285335
20 March 2018	FCA00407	FCA Ref 205003298
20 March 2018	FCA00424	FCA Ref 204994925
20 March 2018	FCA00415	FCA Ref 204919309
03 April 2018	FCA00432	FCA Ref 205058505
03 April 2018	FCA00386	FCA Ref 204404824
03 April 2018	FCA00396	FCA Ref 204822278
03 April 2018	FCA00426	FCA Ref 205032656
17 April 2018	FCA00433	FCA Ref 204493736
17 April 2018	FCA00409	FCA Ref 204917561
17 April 2018	FCA00438	FCA Ref 205099927
1 May 2018	FCA00440	FCA Ref 205101264
1 May 2018	FCA00442	FCA Ref 204877099
1 May 2018	FCA00429	FCA Ref 204927362
1 May 2018	FCA00428	FCA Ref 204924715
15 May 2018	FCA00405	FCA Ref 204714414
5 June 2018	FCA00441	FCA Ref 205136784
5 June 2018	FCA00445	FCA Ref 205026469
19 June 2018	FCA00425	FCA Ref 205090798
3 July 2018	FCA00457	FCA Ref 205144815
3 July 2018	FCA00459	FCA Ref 204497942
3 July 2018	FCA00431	FCA Ref 204911145
3 July 2018	FCA00454	FCA Ref 205248056
3 July 2018	FCA00453	FCA Ref 205162141
18 July 2018	FCA00450	FCA Ref 204980033
18 July 2018	FCA00462	FCA Ref 205257375
7 August 2018	FCA00452	FCA Ref 205082324
7 August 2018	FCA00448	FCA Ref 205234905
7 August 2018	FCA00446	FCA Ref 205108473
21 August 2018	FCA00437	FCA Ref 204858609
21 August 2018	FCA00475	FCA Ref 205304286
4 September 2018	FCA00474	FCA Ref 205283708
4 September 2018	FCA00471	FCA Ref 205218651
18 September 2018	FCA00467	FCA Ref 205278317
18 September 2018	FCA00478	FCA Ref 205362448
18 September 2018	FCA00485	FCA Ref 205301216
18 September 2018	FCA00481	FCA Ref 205304331
18 September 2018	FCA00469	FCA Ref 205253530
18 September 2018	FCA00465	FCA Ref 205157870
18 September 2018	FCA00493	FCA Ref 205476901
18 September 2018	FCA00447	FCA Ref 205261157
18 September 2018	FCA00490	FCA Ref 205334217
16 October 2018	FCA00487	FCA Ref 205358488
16 October 2018	FCA00483	FCA Ref 205242082
16 October 2018	FCA00488	FCA Ref 205382427
16 October 2018	FCA00491	FCA Ref 205310723
16 October 2018	FCA00496	FCA Ref 205483723
16 October 2018	FCA00501	FCA Ref 205276036
6 November 2018	FCA00318	FCA Refs 204418965, 204689694, 4524
6 November 2018	FCA00494	FCA Ref 205519565
6 November 2018	FCA00498	FCA Ref 205357605
6 November 2018	FCA00274	FCA Ref 205433651
6 November 2018	FCA00500	FCA Ref 205440389
20 November 2018	FCA00510	FCA Ref 205341975
20 November 2018	FCA00300	FCA Ref 204383455
4 December 2018	FCA00518	FCA Ref 205425190
4 December 2018	FCA00507	FCA Ref 205435417
4 December 2018	FCA00508	FCA Ref 205482396
19 December 2018	FCA00512	FCA Ref 205334963
19 December 2018	FCA00420	FCA Ref 205011495

2017

Date	The Complaint Commissioner's Report (CC)	FCA response*
3 January 2017	FCA00226	FCA Ref 204180550
3 January 2017	FCA00241	FCA Ref 204388417
16 January 2017	FCA00268	FCA Ref 204458845
16 January 2017	FCA00225	FCA Ref 4330
19 January 2017	FCA00252	FCA Ref 204416394
23 January 2017	FCA00209	FCA Ref 204238384
30 January 2017	FCA00263	FCA Ref 204415891
31 January 2017	FCA00256	FCA Ref 204508456
3 February 2017	FCA00254	FCA Ref 204390531
13 February 2017	FCA00272	FCA Ref 204463142
16 February 2017	FCA00144	FCA Ref 4846
16 February 2017	FCA00190	FCA Ref 4831
16 February 2017	FCA00244	FCA Ref 204330690
16 February 2017	FCA00247	FCA Ref 204171787
27 February 2017	FCA00266	FCA Ref 204306545
6 March 2017	FCA00271	FCA Ref 204319962
9 March 2017	FCA00235	FCA Ref 4863
17 March 2017	FCA00249	FCA Ref 204298866
23 March 2017	FCA00280	FCA Ref 204342935
3 April 2017	FCA00260	FCA Ref 204274247
25 April 2017	FCA00283	FCA Ref 204562768
27 April 2017	FCA00265	FCA Ref 204530873
8 May 2017	FCA00276	FCA Ref 204330784
25 May 2017	FCA00238	FCA Ref 204316790
12 June 2017	FCA00281	FCA Ref 204482796
3 July 2017	FCA00296	FCA Ref: 204589502
4 July 2017	FCA00295	FCA Ref 204281900
12 July 2017	FCA00287	FCA Ref 204354101
12 July 2017	FCA00293	FCA Ref 204491204
13 July 2017	FCA00303	FCA Ref 204425607
13 July 2017	FCA00106	FCA Ref 4440
21 July 2017	FCA00309	FCA Ref 204571185
21 July 2017	FCA00348	FCA Ref 204404825
24 July 2017	FCA00304	FCA Ref 204644256
26 July 2017	FCA00161	FCA Ref 4554
26 July 2017	FCA00127	FCA Ref 4215
26 July 2017	FCA00261	FCA Ref 4869
26 July 2017	FCA00294	FCA Ref 204288296
3 August 2017	FCA00317	FCA Ref 204779350
7 August 2017	FCA00224	FCA Ref 4641
17 August 2017	FCA00229	FCA Ref 4430
18 August 2017	FCA00316	FCA Ref 204456781
25 August 2017	FCA00319	FCA Ref 204696234
29 August 2017	FCA00314	FCA Ref 204688274
29 August 2017	FCA00370	FCA Ref 204699295
11 September 2017	FCA00366	FCA Ref 204758299
13 September 2017	FCA00362	FCA Ref 204640285
18 September 2017	FCA00350	FCA Ref 204679913
2 October 2017	FCA00062	FCA Ref 4635
2 October 2017	FCA00097	FCA Ref 4638
3 October 2017	FCA00371	FCA Ref 204605487
4 October 2017	FCA00374	FCA Ref 204288310
5 October 2017	FCA00320	FCA Ref 204259922
12 October 2017	FCA00351	FCA Ref 204719398
16 October 2017	FCA00347	FCA Ref 204511789
18 October 2017	FCA00368	FCA Ref 204760949
18 October 2017	FCA00377	FCA Ref 204778040
18 October 2017	FCA00117	FCA Ref 204203632
25 October 2017	FCA00381	FCA Ref 204826797
25 October 2017	FCA00378	FCA Ref 204775371
31 October 2017	FCA00379	FCA Ref 204309141
7 November 2017	FCA00388	FCa Ref 204840080
10 November 2017	FCA00165	FCA Ref 4693
10 November 2017	FCA00166	FCA Ref 4760
10 November 2017	FCA00277	FCA Ref 4806
10 November 2017	FCA00278	FCA Ref 4814
10 November 2017	FCA00310	FCA Ref 4875
20 November 2017	FCA00393	FCA Ref 204863464
23 November 2017	FCA00391	FCA Ref 204854602
28 November 2017	FCA00398	FCA Ref 204542694
4 December 2017	FCA00390	FCA Ref 204603399
7 December 2017	FCA00364	FCA Ref 204534265
7 December 2017	FCA00404	FCA Ref 204772460
7 December 2017	FCA00389	FCA Ref 204735137
12 December 2017	FCA00301	FCA Ref 204693093
12 December 2017	FCA00394	FCA Ref 204837872
12 December 2017	FCA00406	FCA Ref 204883297
13 December 2017	FCA00353	FCA Ref 204775932

2016

Date	The Complaint Commissioner's Report (CC)	FCA response*
12 January 2016	FCA00099	FCA Ref 3996 and 4060
14 January 2016	FCA00108	FCA Ref 4437
14 January 2016	FCA00116	FCA Ref 4052
17 February 2016	FCA00120	FCA Ref 4538
24 February 2016	FCA00131	FCA Ref 4619
24 February 2016	FCA00132	FCA Ref 4557
30 March 2016	FCA00138	FCA Ref 4493
6 April 2016	FCA00142	FCA Ref 4492
11 May 2016	FCA00135	FCA Ref 4610
11 May 2016	FCA00152	FCA Ref 4823
27 May 2016	FCA00101	FCA Ref 4406
27 May 2016	FCA00154	FCA Ref 4613
3 June 2016	FCA00148	FCA Ref 4365
8 June 2016	FCA00158	FCA Ref 4643
8 June 2016	FCA00155	FCA Ref 4698
10 June 2016	FCA00141	FCA Ref 4551
28 June 2016	FCA00162	FCA Ref 4474
1 July 2016	FCA00169	FCA Ref 204050735
12 July 2016	FCA00143	FCA Ref 4876
12 July 2016	FCA00144	FCA Ref 4846
21 July 2016	FCA00156	FCA Ref 204193866
3 August 2016	FCA00151	FCA Ref 4499
8 August 2016	FCA00197	FCA Ref 204199525
31 August 2016	FCA00191	FCA Ref 204202947
31 August 2016	FCA00204	FCA Ref 204069321
31 August 2016	FCA00211	FCA Ref 204139638
7 September 2016	FCA00140	FCA Ref 4605
21 September 2016	FCA00074	FCA Ref 4224 and 4372
12 October 2016	FCA00153	FCA Ref 204063587
21 November 2016	FCA00223	FCA Ref 204271059
28 November 2016	FCA00189	FCA Ref 204102084
28 November 2016	FCA00240	FCA Ref 204385347
1 December 2016	FCA00236	FCA Ref 204291237
5 December 2016	FCA00084	FCA Ref 4169
5 December 2016	FCA00114	FCA Ref 4581
12 December 2016	FCA00118	FCA Ref 4582
16 December 2016	FCA00212	FCA Ref 204117445
16 December 2016	FCA00248	FCA Ref 204363045
30 December 2016	FCA00234	FCA Ref 204356493

2015

Date	The Complaint Commissioner's Report (CC)	FCA response*
6 February 2015	FCA00034	FCA Ref 3801
6 February 2015	FCA00037	FCA Ref 3959
6 February 2015	FSA01613	FCA Ref 4018
12 February 2015	FCA00032	FCA Ref 3898
24 February 2015	FCA00039	FCA Ref 4076
24 February 2015	FCA00042	FCA Ref 4058
24 February 2015	FCA00043	FCA Ref 4021
12 March 2015	FCA00044	FCA Ref 4037
1 April 2015	FCA00020	FCA Ref 3887
1 April 2015	FCA00046	FCA Ref 4077
1 April 2015	FCA00047	FCA Ref 4100
8 May 2015	FCA00038	FCA Ref 3931 and 4041
8 May 2015	FCA00040	FCA Ref 3932 and 4008
12 May 2015	FCA00056	FCA Ref 4029
12 June 2015	FCA00008	FCA Ref 4053
12 June 2015	FCA00059	FCA Ref 4113
25 June 2015	FSA01525	FCA Ref 3190
10 July 2015	FCA00029	FCA Ref 3840
10 July 2015	FCA00070	FCA Ref 4219
17 July 2015	FCA00082	FCA Ref 4021
17 August 2015	FCA00016	FCA Ref 3858
17 August 2015	FCA00048	FCA Ref 4188
17 August 2015	FCA00075	FCA Ref 4246
17 August 2015	FCA00083	FCA Ref 4254
17 August 2015	FCA00080	FCA Ref 3783
17 August 2015	FCA00085	FCA Ref 4328
17 August 2015	FCA00086	FCA Ref 4038
17 August 2015	FCA00087	FCA Ref 4258
24 August 2015	FCA00073	FCA Ref 4243
24 August 2015	FCA00088	FCA Ref 4361
24 August 2015	FCA00089	FCA Ref 4187
11 September 2015	FCA00081	FCA Ref 4086
25 September 2015	FCA00092	FCA Ref 4003
16 October 2015	FCA00094	FCA Ref 4426
23 October 2015	FCA00095	FCA Ref 4170
23 October 2015	FCA00100	FCA Ref 4418
27 October 2015	FCA00072	FCA Ref 3977
27 November 2015	FCA00102	FCA Ref 4465
27 November 2015	FCA00105	FCA Ref 4438
3 December 2015	FCA00050	FCA Ref 3907
10 December 2015	FCA00053	FCA Ref 4194
11 December 2015	FCA00090	FCA Ref 3777 and 4120
11 December 2015	FCA00109	FCA Ref 4387
11 December 2015	FCA00110	FCA Ref 4498
11 December 2015	FCA00113	FCA Ref 4487
11 December 2015	FCA00115	FCA Ref 4472
18 December 2015	FCA00101	FCA Ref 4406
18 December 2015	FCA00112	FCA Ref 4515
29 December 2015	FCA00069	FCA Ref 4105
29 December 2015	FCA00107	FCA Ref 4382
29 December 2015	FCA00121	FCA Ref 4481
29 December 2015	FCA00124	FCA Ref 4106
29 December 2015	FSA01596	FCA Ref 3987
29 December 2015	FSA01618	FCA Ref 4033

2014

Date	The Complaint Commissioner's Report (CC)	FCA response*
21 January 2014	GE-L01575	FCA Ref 3373
21 January 2014	GE-L01594	FCA Ref 3413
26 February 2014	GE-L01602	FCA Ref 3692
26 February 2014	FCA 00001	FCA Ref 3552
26 February 2014	FCA 00002	FCA Ref 3652
13 March 2014	FCA 00004	FCA Ref 3635
26 March 2014	GE-L01598	FCA Ref 3358
27 March 2014	GE-L01599	FCA Ref 3517
27 March 2014	FSA01597	FCA Ref 3251
27 March 2014	FSA01600	FCA Ref 3357
15 April 2014	FSA01605	FCA Ref 3702
23 April 2014	FSA01424	FCA Ref 3250
23 April 2014	FCA00006	FCA Ref 3733
21 May 2014	FSA01603	FCA Ref 3615
22 July 2014	FSA01604	FCA Ref 3302
22 July 2014	FSA01611	FCA Ref 3823
24 September 2014	FSA01614	FCA Ref 3709
24 September 2014	FCA00011	FCA Ref 3697
8 October 2014	FCA00021	FCA Ref 3829
8 October 2014	FCA00023	FCA Ref 3696
8 October 2014	FSA01615	FCA Ref 3928
15 October 2014	FCA00018	FCA Ref 3901
21 October 2014	FCA00024	FCA Ref 3924
25 November 2014	FCA00017	FCA Ref 3786
25 November 2014	FCA00022	FCA Ref 3329 & 3753
17 December 2014	FSA01617	FSA Ref 3948
17 December 2014	FCA00033	FCA Ref 3948
17 December 2014	FSA01569	FCA Ref 3233 and 3528
17 December 2014	FCA00014	FCA Ref 3713
17 December 2014	FCA00015	FCA Ref 3630
17 December 2014	FSA01616	FCA Ref 3703
23 December 2014	FCA00036	FCA Ref 4032

2013

Date	The Complaint Commissioner's Report (CC)	FCA response*
17 April 2013	GE-L01509	FCA Ref 3145
11 June 2013	GE-L01516	FCA Ref 3087
13 June 2013	GE-L01531	FCA Ref 3228
27 June 2013	GE-L01537	FCA Ref 3172
7 August 2013	GE-L01532	FCA Ref 3362
14 August 2013	GE-L01553	FCA Ref 3305
14 August 2013	GE-L01535	FCA Ref 3324
15 August 2013	GE-L01554	FCA Ref ENQ SR 2013
25 August 2013	GE-L01543	FCA Ref 3219
15 October 2013	GE-L01515	FCA Ref 3292
15 October 2013	GE-L01565	FCA Ref 3383
31 October 2013	GE-L01573	FCA Ref 3565
6 November 2013	GE-L01574	FCA Ref 3409
6 November 2013	GE-L01578	FCA Ref 3214 & 3272
20 November 2013	GE-L01589	FCA Ref 3582
17 December 2013	GE-L01583	FCA Ref 3371
17 December 2013	GE-L01591	FCA Ref 3225

Complaints Commissioner’s final reports

2022

* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.

2013

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2022

* we will not usually post a response where the Complaints Commissioner has not upheld a complaint.

2013

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