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Showing 21 to 30 of 2610 search results for vulnerable customers.
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Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]
This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. -
Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
Rent-to-own
The FCA provides information on regulating rent-to-own sector. -
Interest rate hedging products (IRHP)
We explain the background to the mis-selling and redress scheme. -
FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain
The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This -
TR19/1: Debt management sector thematic review [pdf]
This report shares the findings of our thematic review of the debt management sector, which aimed to test whether firms within the debt management sector are meeting our standards, treating their new and existing customers fairly, and delivering -
Sample business plan
If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP). -
GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis.