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Showing 11 to 20 of 2610 search results for vulnerable customers.
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Impact assessment: Vulnerable customers thematic review [pdf]
This impact assessment relates to the Vulnerable customers thematic review. It has been verified by the Regulatory Policy Committee. -
Cost of living
Firms have an important role in supporting consumers struggling with higher living costs. -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]
This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers. -
Your rights with financial services
Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong. -
FCA launches consultation guiding firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. -
FS21/4: Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]
FCA Feedback statement (FS21/4) on GC20/3: Guidance for firms on the fair treatment of vulnerable customers: -
Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]
This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the -
Financial Lives: The experiences of vulnerable consumers [pdf]
This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of -
Rent-to-own
The FCA provides information on regulating rent-to-own sector.