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Showing 111 to 120 of 327 search results for treat vulnerable customers fairly.

  1. Webinar: Consumer Vulnerability

    Events Published: 01/03/2021 Last modified: 01/03/2022
    Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly.

  2. Firms

    Firms Last modified: 27/07/2022
    Tasks for regulated firms and authorisation information for new firms

  3. TR19/1: Debt management sector thematic review [pdf]

    Thematic reviews Published: 15/03/2019
    This report shares the findings of our thematic review of the debt management sector, which aimed to test whether firms within the debt management sector are meeting our standards, treating their new and existing customers fairly, and delivering

  4. Credit broking firms: key rules

    Tasks for regulated firms Published: 23/11/2015 Last modified: 16/02/2023
    Read about the key rules for credit broking firms.

  5. Principles of good regulation

    About us How we regulate Published: 21/04/2016 Last modified: 07/07/2016
    We must consider the principles of good regulation when carrying out our work. And regulated firms must adhere to the principles for businesses, which are their fundamental obligations as set out in our Handbook.

  6. Consumer credit – Treating customers fairly

    Consumer credit firms Published: 23/04/2019 Last modified: 16/02/2023
    We set out why treating customers fairly should be at the heart of your business.

  7. Consumer credit - Sales and advice

    Consumer credit firms Published: 25/04/2019 Last modified: 16/02/2023
    Learn about the information you need to give customers when selling your products, and assessing a customer’s creditworthiness.

  8. Travel insurance and coronavirus (Covid-19)

    Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
    We set out our expectations of firms to consider their regulatory requirements in the changed travel market.

  9. Statement on mortgage prisoners

    Statements Published: 01/05/2020 Last modified: 29/11/2021
    The FCA has been working for some time to support mortgage prisoners. This work has continued during the disruption caused by Coronavirus. So far, our action has resulted in reductions in mortgage payments for the vast majority of mortgage prisoners,

  10. FSA - FG12/11: Advertising ISAs & Adverts for Investment Professionals [pdf]

    Finalised guidance Published: 30/03/2012 Last modified: 20/10/2014
    We expect all firms to promote their products and services in a way that treats their customers fairly. Amongst other things, we look for a clear and adequate description of the product, with a fair balance between its benefits, key risks and
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