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Showing 1 to 10 of 193 search results for ensuring firms treat vulnerable customers fairly.

1. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

2. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

3. Treating vulnerable consumers fairly

   Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
   Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

4. Review of firms' treatment of customers in vulnerable circumstances

   News stories Published: 15/03/2024 Last modified: 15/03/2024
   Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

5. Consumer Credit: 4 years of FCA regulation

   News stories Published: 27/03/2018 Last modified: 27/03/2018
   The FCA marks 4 years since it took on responsibility for regulation of consumer credit.

6. FCA publishes Future Approach to Consumers

   Press Releases Published: 06/11/2017 Last modified: 13/03/2024
   The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017.

7. Our supervisory approach to PPI

   News stories Published: 16/08/2017 Last modified: 16/08/2017
   We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do

8. FCA publishes Annual Report and Accounts 2017/18

   Press Releases Published: 19/07/2018 Last modified: 03/08/2018
   The Financial Conduct Authority (FCA) has today published its Annual Report and Accounts, which looks back on the key pieces of work undertaken by the organisation throughout 2017/18.

9. Payday lenders failing customers in arrears, says FCA

   Press Releases Published: 10/03/2015 Last modified: 10/03/2015
   of the sector has shown that too many firms have been failing to meet the requirements to treat customers in arrears fairly. ... The requirements for firms to treat customers fairly and show forbearance to people in difficulty were also key aspects of

10. Consumer Credit Seminar

    Speeches Published: 21/10/2014 Last modified: 20/03/2024
    Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA.