Webinar: Consumer Vulnerability

Ensuring consumers have an appropriate degree of protection is central to what we do. This includes protecting vulnerable consumers. 

Watch our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly. 

We focus on the following areas:

• the importance of recognising and responding to vulnerability and the consumers who could be most susceptible to harm
• the role regulated firms play in protecting vulnerable consumers
• our expectations when dealing with consumers in vulnerable situations

This webinar is of interest to all regulated firms, but particularly advisory firms, regardless of the sector they operate in.


Mark Goold (Firm Communications)
Danielle Banaszak (Consumer Strategy)
Rebecca Langford (Consumer Strategy)
Vivienne Man (Consumer Strategy)

Watch the webinar

Webinar: Consumer Vulnerability