Search results
Showing 12 to 21 of 1570 search results for information on services for vulnerable customers.
-
Forms
List of all forms on fca.org.uk For Handbook forms, please use the Handbook forms page. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Sample business plan
If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP). -
Firms
Tasks for regulated firms and authorisation information for new firms -
Apply to become a debt firm
Find out how to apply to the FCA for authorisation if you’re a debt advice, debt collection or debt purchaser firm, or if you conduct debt administration. -
Current account services providers' links
The FCA provides Tables of providers’ website links and API locations for information about current account services for each brand. -
A test of conscience
Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... So-called ‘extreme streamlining’. Characterised by less personalised, multi-channel customer services and remote customer touch points. -
Interest rate hedging products (IRHP)
We explain the background to the mis-selling and redress scheme. -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
Flood and storm insurance claims
We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.