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Showing 11 to 20 of 15716 search results for consumer%20research.

  1. How to complain

    Consumers Complaints Published: 17/04/2016 Last modified: 20/03/2024
    If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service.

  2. Unfair contract terms

    Tasks for regulated firms Published: 06/05/2015 Last modified: 10/02/2023
    Find out what the FCA can do to tackle unfair contract terms in financial services contracts and what you should focus on.

  3. How we are using the Consumer Duty

    Published: 01/11/2023 Last modified: 20/02/2024
    How the FCA is using the Consumer Duty to set higher and clearer standards of consumer protection across financial services.

  4. Webinar: Consumer Vulnerability

    Events Published: 01/03/2021 Last modified: 01/03/2022
    Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly.

  5. Panels

    Last modified: 18/01/2024
    The Panels provide challenge and advice to the FCA on its work. Find out more about each panel.

  6. Consumer Credit Register

    Registers and systems Published: 15/05/2016 Last modified: 03/02/2023
    The Consumer Credit Register is no longer available. As of July 2020, firms that are carrying out consumer credit activities appear on the Financial Services Register. 

  7. Consumer credit - Sales and advice

    Consumer credit firms Published: 25/04/2019 Last modified: 16/02/2023
    Learn about the information you need to give customers when selling your products, and assessing a customer’s creditworthiness.

  8. Sign up for Consumer Duty email updates

    Last modified: 07/09/2022
    Sign up for Consumer Duty email updates. First published: 27/07/2022 Last updated: 07/09/2022. ... If you'd like to stay up to date on our activity and upcoming industry events on the Consumer Duty, sign up to receive email updates.

  9. Fair treatment of customers

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

  10. Consumer credit income – what to report

    Tasks for firms Published: 24/10/2017 Last modified: 02/04/2024
    See how the FCA charges consumer credit firms annual fees based on the data in the CCR002 or CCR007.