Read our Consumer Duty publications, including policy, guidance and speeches.
Final rules and guidance
FG22/5: Final non-Handbook guidance for firms on the Consumer Duty (PDF)
Good practice and areas for improvement
These publications share examples of effective practice and areas where firms can improve. Smaller firms may find the practical examples and proportionate approaches in these publications particularly helpful.
| Title | Date |
|---|---|
| Contracts for difference firms | October 2026 |
| Outcomes monitoring | July 2026 |
| Products and services | July 2026 |
| Consumer understanding | March 2026 |
| Complex exchange traded products | January 2026 |
| Digital design in customers' online journeys | July 2025 |
| Home and travel claims handling arrangements | July 2025 |
| International payment pricing transparency | May 2025 |
| Delivering good outcomes for customers in vulnerable circumstances | March 2025 |
| Consumer support outcome | March 2025 |
| Complaints and root cause analysis | December 2024 |
| Board reports | December 2024 |
| Price and value outcome | September 2024 |
| Consumer Duty implementation | February 2024 |
Other key publications
Examples of the Duty in action
: Editorial amendment minor page updates for clarity.
: Information changed page refreshed to point to relevant resources.
: System update No content change
