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Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time. -
GPC SIPP Limited enter administration
Following discussions with the Financial Conduct Authority, on 11 June 2019, the sole director of GPC SIPP Limited, a firm authorised and regulated by the FCA, appointed Adam Stephens and Henry Shinners of Smith & Williamson LLP as joint -
Pipture Investments
Pipture Investments is not authorised or registered by the FCA. Find out more about unauthorised firms and individuals. -
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FSA Firm-level complaints data 2011 H1 [xls]
FSA Firm-level complaints data 2011 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data to 2023 H2 [xlsx]
Aggregate sector wide firm complaints data for 2023 H2. Including opened, closed, upheld, speed of closure and redress. -
CCR007 consumer credit data: how to complete the return
Most consumer credit firms with limited permission are required to complete the CCR007 return. We provide guidance and information for firms on each question in the form. -
Impact assessment: Improving Complaints Handling (Changes to the Dispute Resolution sourcebook (DISP) [pdf]
This impact assessment relates to Improving Complaints Handling (Changes to the Dispute Resolution sourcebook (DISP). It has been verified by the Regulatory Policy Committee. -
Complaints Commissioner’s final reports
Read the Complaints Commissioner’s final reports and FCA responses. -
Complaints against the Regulators (The FCA, PRA and the Bank) November 2023 [pdf]
This document contains the details of the Scheme maintained by the Regulators to investigate complaints made against them.