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Showing 181 to 190 of 458 search results for complaints data to help assess how well firms.

  1. The FCA’s Business Plan and Priorities

    Speeches Published: 16/05/2018 Last modified: 16/05/2018
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at the BIBA 2018 Annual Conference & Exhibition, Manchester

  2. FCA confirms new rules for P2P platforms

    Press Releases Published: 04/06/2019 Last modified: 04/06/2019
    Following consultation, the Financial Conduct Authority (FCA) is introducing rules designed to prevent harm to investors, without stifling innovation in the peer-to-peer (P2P) sector. When the FCA set its first rules for P2P, it committed to keep

  3. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  4. Emerging Technology Research Hub

    Tasks for firms Innovation Hub Published: 31/03/2023 Last modified: 06/02/2024
    The FCA's Emerging Technology Research Hub monitors technology trends and provides insight into how emerging technology affects financial services, markets and consumers.

  5. Investment Association Annual Dinner 2017

    Speeches Published: 17/10/2017 Last modified: 17/10/2017
    Speech by Andrew Bailey, Chief Executive of the FCA, at the Investment Association Annual Dinner 2017.

  6. Client money and assets reporting

    Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
    Client Assets sourcebook (CASS) medium and large firms have to complete a Client Money and Assets Return (CMAR) each month. Read more on how to submit a CMAR.

  7. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    Firms are required to assess complaints impartially and can reject unfounded claims. ... Some complaint handlers relied on the Overriding Principle to dismiss customers’ personal accounts of what had happened during the PPI sale or to not fully

  8. Ageing population: update from the FCA

    News stories Published: 15/09/2016 Last modified: 06/03/2017
    We have published this statement to warn consumers against dealing with unauthorised firms.

  9. Consumer Credit and the FCA: one year on

    Speeches Published: 11/03/2015 Last modified: 11/03/2015
    But actually to what extent can you support it to deliver improved outcomes for both consumers, as well as firms? ... Nor room to assess firms against principles. Whereas the FCA has much greater flexibility of operation and policy.

  10. Financial Conduct Authority publishes general insurance value measures scorecard

    Press Releases Published: 25/01/2017 Last modified: 11/04/2024
    The FCA has published the first set of data in its general insurance value measures pilot, covering the year ending 31 August 2016.
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