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Showing 1 to 10 of 378 search results for We use the complaints data to help assess how well firms.

1. Aggregate complaints data: 2020 H1

   Data Published: 15/12/2020 Last modified: 29/04/2021
   This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.

2. Aggregate complaints data: 2020 H2

   Data Published: 29/04/2021 Last modified: 28/10/2021
   This page focuses on complaints that financial services firms reported to us during the second half (H2) of 2020, between 1 July and 31 December 2020. This includes the latest trends and analysis by product group.

3. Aggregate complaints data: 2021 H1

   Data Published: 28/10/2021 Last modified: 28/04/2022
   This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group.

4. Retail banking: product governance review

   Multi-firm reviews Published: 05/03/2018 Last modified: 05/03/2018
   The latest stage of our supervision work looked at product governance in small and medium-sized retail banks. It examined how well banks consider customers’ needs when they design and sell products and provide after-sales services. We found common

5. Aggregate complaints data: 2018 H2

   Data Published: 18/04/2019 Last modified: 18/04/2019
   This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

6. Aggregate complaints data: 2019 H1

   Data Published: 17/10/2019 Last modified: 17/10/2019
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

7. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

8. Personal data used when you contact us

   Last modified: 04/12/2023
   How and why the FCA uses personal data to help us respond when you contact the organisation.

9. Aggregate complaints data: 2022 H1

   Data Published: 20/10/2022 Last modified: 27/04/2023
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2022, between between 1 January and 30 June 2022. This includes the latest trends and analysis by product group.

10. About our complaints data

    Data Published: 06/05/2016 Last modified: 19/10/2023
    This page provides more information about how the FCA collects and reports complaints data.