Search results
Showing 101 to 110 of 458 search results for complaints data to help assess how well firms.
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Principal firms who have Credit Broking permissions: Good practice and areas for improvements
We assessed the key harms and drivers of harm caused by ARs and IARs who undertake credit broking. We found some examples of good and poor practice that we'd like to share with firms, as we think they can improve their practices. -
Archived data
Find FCA data published before 2018. -
Packaged bank accounts: TR16/8
This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We -
Our work on motor finance
We are looking at the motor finance market to ensure that it works well and to assess whether consumers are at risk of harm. -
Promoting competition
What the FCA does to promote effective competition in the interests of consumers. -
Statement on Plevin v Paragon Personal Finance Ltd
In January, the Financial Conduct Authority (FCA) announced that it would be collecting evidence on current trends in complaints on payment protection insurance (PPI). -
Climate Financial Risk Forum (CFRF)
The Climate Financial Risk Forum (CFRF) brings together senior financial sector representatives to share their experiences in managing climate-related risks and opportunities. -
Business Plan 2021/22
Our Business Plan 2021/22 explains how we see our future role and priorities, how we intend to deliver them and how we will measure our performance. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
FCA performance scorecard - comparison metrics for personal current accounts 2020
This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.