Search results
Showing 11 to 20 of 211 search results for complaints data from firms to enable us to monitor.
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FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
Consumer investments data review April - September 2021
A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2021 and 30 September 2021. -
Business Plan 2022/23
The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Our Rule Review Framework
The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice. -
About our data
The FCA publishes a wide range of data. Find out about the types of data available and how often it is published. -
Rolling regulation forwards
Speech by Nikhil Rathi, FCA Chief Executive delivered at the UK Finance annual dinner. -
Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
Ensuring the fair treatment of customers in vulnerable circumstances
The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better.