Search results

Showing 1 to 10 of 83 search results for collect complaints data from firms to enable us to monitor.

1. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

2. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

3. Aggregate complaints data: 2018 H2

   Data Published: 18/04/2019 Last modified: 18/04/2019
   This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

4. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

5. Personal data and supervision

   Last modified: 13/12/2023
   How and why the FCA uses personal data to carry out its supervision functions.

6. Consumer investments data review 2020

   Data Published: 18/01/2021 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 January and 31 October 2020.

7. Our Rule Review Framework

   Corporate documents Published: 12/07/2023 Last modified: 10/01/2024
   The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice.

8. Consumer investments data review April 2020 - March 2021

   Data Published: 15/09/2021 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021.

9. Consumer investments data review April - September 2021

   Data Published: 03/03/2022 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2021 and 30 September 2021.

10. Data strategy update 2022

    Data Published: 23/06/2022 Last modified: 24/06/2022
    The FCA sets out where it has made progress against its 2020 Data Strategy, where it has more to do, and where it has increased its focus.