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Showing 1 to 10 of 211 search results for complaints data from firms to enable us to monitor.

1. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

2. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

3. Aggregate complaints data: 2018 H2

   Data Published: 18/04/2019 Last modified: 18/04/2019
   This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

4. Financial Advice Market Review (FAMR) baseline report

   Research insights Published: 30/06/2017 Last modified: 30/06/2017
   Find out more about our research into the development of a market that delivers affordable and accessible financial advice and guidance.

5. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

6. Consumer investments data review 2020

   Data Published: 18/01/2021 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 January and 31 October 2020.

7. Workstreams updates

   Statements Published: 16/07/2021 Last modified: 16/07/2021
   Update on Assessing Suitability Review (ASR 2), diagnostic review of business models, review of rules extending SME access to the Financial Ombudsman and de-anchoring remedy for credit cards

8. Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)

   Multi-firm reviews Published: 07/11/2023 Last modified: 23/04/2024
   This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly.

9. Consumer investments data review April 2020 - March 2021

   Data Published: 15/09/2021 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021.

10. Findings of multi-firm review into insurers' valuation of vehicles

    Multi-firm reviews Published: 27/03/2024 Last modified: 27/03/2024
    We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims).