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Showing 1 to 10 of 147 search results for collect complaints data from firms to enable us.

1. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

2. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

3. Personal data and Financial Lives survey

   Last modified: 01/02/2024
   This privacy notice explains what personal data the FCA collects during the Financial Lives survey and how and why it uses the information as part of its regulatory work.

4. Aggregate complaints data: 2018 H2

   Data Published: 18/04/2019 Last modified: 18/04/2019
   This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

5. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

6. Personal data and supervision

   Last modified: 13/12/2023
   How and why the FCA uses personal data to carry out its supervision functions.

7. Personal data and enforcement

   Last modified: 22/02/2023
   How and why the FCA uses personal data to carry out its enforcement functions.

8. Consumer investments data review 2020

   Data Published: 18/01/2021 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 January and 31 October 2020.

9. Annual fees: Online Invoices with FCA Chrysalis

   Tasks for firms Published: 07/05/2015 Last modified: 28/07/2023
   Firms use the FCA online invoicing portal to access their invoices, pay their fees and more. The portal is the most efficient and environmentally friendly way for them to communicate with firms. Find out how to register and login below.

10. Consumer investments data review April 2020 - March 2021

    Data Published: 15/09/2021 Last modified: 13/06/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021.