Search results

Showing 141 to 150 of 795 search results for aggregate complaints data.

141. Complaints handling review findings

     Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
     The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

142. FCA consults on complaints handling improvements

     Press Releases Published: 12/12/2014 Last modified: 07/02/2022
     Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone

143. Service standards 2019/20

     Data Published: 24/06/2020 Last modified: 24/06/2020
     The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

144. FCA performance scorecard - comparison metrics for personal current accounts 2020

     Data Published: 09/01/2020 Last modified: 15/01/2021
     This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

145. CCR007 consumer credit data: how to complete the return

     Published: 12/09/2016 Last modified: 02/04/2024
     Most consumer credit firms with limited permission are required to complete the CCR007 return. We provide guidance and information for firms on each question in the form.

146. CP16/6: Complaints against the Regulators

     Consultation papers Published: 11/02/2016 Last modified: 11/02/2016
     Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this

147. Personal data and handling complaints about us

     Last modified: 22/02/2023
     How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.

148. FSA - PS13/7 Complaints against the regulators

     Policy statements Published: 25/03/2013 Last modified: 29/03/2013
     This Policy Statement sets out the scheme for complaints against the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority.

149. Amerdeep Somal appointed as Complaints Commissioner

     Press Releases Published: 09/09/2020 Last modified: 09/09/2020
     The Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England have today announced the appointment of Amerdeep Somal as Complaints Commissioner.

150. FSA Firm-level complaints data 2011 H1 [xls]

     Data Published: 22/04/2013 Last modified: 04/08/2016
     FSA Firm-level complaints data 2011 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.