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Showing 42 to 51 of 211 search results for according to our Financial Lives Survey.

  1. Financial Lives survey

    Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services.

  2. About our data

    Last modified: 14/03/2024
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.

  3. Financial Lives Survey 2017 UK data questions [csv]

    Data Published: 20/06/2018
    Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products

  4. Research Note: Deferred Payment Credit: findings from the Financial Lives Survey

    Financial Lives Research notes Published: 31/10/2023 Last modified: 31/10/2023
    This research explores the use of Deferred Payment Credit (DPC), also known as unregulated Buy Now Pay Later (BNPL), by consumers in the United Kingdom.

  5. FCA reveals findings from its first Financial Lives Survey

    Press Releases Published: 18/10/2017 Last modified: 18/10/2017
    The Financial Conduct Authority (FCA) has today published the results of its Financial Lives Survey 2017.

  6. FCA launches review of the Credit Information Market

    Press Releases Published: 27/06/2019 Last modified: 27/06/2019
    The Financial Conduct Authority (FCA) has today launched a market study to examine how the credit information market operates and the impact it has on consumers.

  7. GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 23/07/2019 Last modified: 23/07/2019
    Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable.

  8. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

  9. Financial Lives survey highlights importance of the FCA’s Consumer Duty

    Press Releases Published: 26/07/2023 Last modified: 26/07/2023
    The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from

  10. Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support

    Financial Lives Published: 17/05/2023 Last modified: 26/07/2023
    The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023.

  11. Pride matters in financial services and beyond

    Blogs Published: 04/08/2023 Last modified: 04/08/2023
    As colleagues celebrate Leeds Pride, we examine how the values of Pride can be lived year-round.