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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
FCA acts to help investors make more informed ESG investment decisions
The FCA is committed to helping investors put Environmental, Social and Governance (ESG) matters at the heart of their investment decisions. -
Chief Executive speaks at APM about recent work and future challenges
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our 2016 Annual Public Meeting. -
About Financial Lives: a message for respondents
Financial Lives is our comprehensive survey of consumers in the UK. It collects information about the financial products people hold and their experience of dealing with financial products and firms. -
Research Note: Deferred Payment Credit: findings from the Financial Lives Survey
This research explores the use of Deferred Payment Credit (DPC), also known as unregulated Buy Now Pay Later (BNPL), by consumers in the United Kingdom. -
FCA reveals findings from its first Financial Lives Survey
The Financial Conduct Authority (FCA) has today published the results of its Financial Lives Survey 2017. -
Financial Lives 2022 survey – people’s stories and the Consumer Duty
Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey. -
Financial Lives 2020 survey: the impact of coronavirus [pdf]
Key findings from the FCA’s Financial Lives 2020 survey and October 2020 Covid-19 panel survey. FIle updated with autotag accessibility. -
Financial Lives Survey 2017: Full Report [pdf]
Understanding the financial lives of UK adults. Findings from the FCA’s Financial Lives Survey 2017. -
Voluntary Statement of Compliance with the Code of Practice for Statistics for the FCA’s Financial Lives Survey [pdf]
This document explains how the FCA has applied the pillars of the Code of Practice for Statistics in a proportionate way to the Financial Lives survey.