Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 91 to 100 of 1142 search results for Complaints Data 2009.

  1. FSA - PS13/7 Complaints against the regulators

    Policy statements Published: 25/03/2013 Last modified: 29/03/2013
    This Policy Statement sets out the scheme for complaints against the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority.

  2. Total number of complaints continues to fall

    Press Releases Published: 06/10/2016 Last modified: 06/10/2016
    Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of

  3. FSA Firm-level complaints data 2011 H1 [xls]

    Data Published: 22/04/2013 Last modified: 04/08/2016
    FSA Firm-level complaints data 2011 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.

  4. CP14/30: Improving complaints handling

    Consultation papers Published: 12/12/2014 Last modified: 07/02/2022
    We are consulting on proposed changes to rules to improve complaints handling.

  5. Aggregate complaints data to 2022 H2 [xlsx]

    Data Published: 27/04/2023
    Aggregate sector wide firm complaints data for 2022 H2. Including opened, closed, upheld, speed of closure and redress.

  6. Aggregate complaints data to 2022 H1 [xlsx]

    Data Published: 20/10/2022
    Aggregate sector wide firm complaints data for 2022 H1. Including opened, closed, upheld, speed of closure and redress.

  7. PS16/11: Complaints against the Regulators

    Policy statements Published: 31/03/2016 Last modified: 31/03/2016
    PS16/11: Complaints against the Regulators. Policy statements First published:. 31/03/2016. Last updated: 31/03/2016. ... In this Policy Statement we report on the main issues arising from CP16/6 and publish the final Complaints Scheme.

  8. Aggregate complaints data to 2023 H2 [xlsx]

    Data Published: 25/04/2024
    Aggregate sector wide firm complaints data for 2023 H2. Including opened, closed, upheld, speed of closure and redress.

  9. FCA statement on super-complaint from Which?

    Statements Published: 23/09/2016 Last modified: 01/02/2017
    Which? submitted a super-complaint to the PSR and the FCA calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster.

  10. Using claims management companies

    Know your rights Published: 07/03/2019 Last modified: 01/03/2022
    The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs.