Consumer Spotlight

Consumer Spotlight is our segmentation model of retail consumers. It includes detailed descriptions of 10 UK consumer segments based on individual situations, financial characteristics and behaviour.

Consumer Spotlight examines how people in the UK deal with money and financial services, with a unique focus on the capabilities and potential vulnerabilities of different groups.

We have been using the segmentation model to build a deeper understanding of the people that we work to protect, their attitudes and behaviours, and what influences them when they make financial decisions.

Other organisations, including regulated firms, can explore this information to learn more about how we view the retail financial services consumer landscape.

Consumer Spotlight allows you to identify segments by a wide variety of characteristics, including age, income and location, and examine data for every segment across a range of product and demographic categories.

If you would like to find out more information about Consumer Spotlight or the research and insight work conducted by our Consumer Insight team, please contact Leslie Sopp (020 7066 5076), the FCA's Chief of Market Research.