FS19/2: a duty of care and potential alternative approaches – summary of responses and next steps

Discussion opened: DP18/5
Feedback Statement FS19/2
Consumer Duty Consultation CP21/13

We publish a feedback statement following our Discussion Paper on a duty of care and potential alternative approaches.

Read FS19/2

In this feedback statement, we set out:

  • the range and complexity of the responses we received
  • the options for change that we think are, alone or in combination, most likely to deliver a higher degree of consumer protection, and which will be our primary areas of focus

Who this applies to

The feedback statement will be of interest to:

  • consumer groups and individual consumers
  • industry groups / trade bodies
  • regulated firms
  • policy-makers and regulatory bodies
  • industry experts and commentators
  • academics and think tanks

Next steps

Since publishing this feedback statement, we have consulted on introducing a new Consumer Duty.

We published a Policy Statement (PS22/9) confirming our final rules on 27 July 2022 for a new Consumer Duty.

Page updates

: Link added Link to PS22/9 added.
: Information added CP21/13: A new Consumer Duty published
: Information changed Consultation date May 2021

23/04/2019: Document added FS19/2 published and page updated