FS19/2: a duty of care and potential alternative approaches – summary of responses and next steps

Read FS19/2

In this feedback statement, we set out:

• the range and complexity of the responses we received
• the options for change that we think are, alone or in combination, most likely to deliver a higher degree of consumer protection, and which will be our primary areas of focus

Who this applies to

The feedback statement will be of interest to:

• consumer groups and individual consumers
• industry groups / trade bodies
• regulated firms
• policy-makers and regulatory bodies
• industry experts and commentators
• academics and think tanks

Next steps

We will do further work to examine the options that are likely to be the most effective and proportionate, so we can understand their likely impact on all areas of our operation, industry and consumers. We will continue to engage with stakeholders on this.

We will publish a further paper in early 2020 seeking detailed views on specific options for change.