Request information on a mutual society

You can get information from us about the following mutual societies:

• building societies
• friendly societies
• credit unions
• co-operative societies
• community benefit societies

The information we hold and can provide includes:

• registration certificates
• registered office addresses
• annual returns and accounts
• rules
• name changes
• transfers of assets and liabilities (engagements)
• merger details
• de-registrations
• charges (eg mortgages)

How to get information

You can get information by:

1. Searching the Mutuals Public Register to see if it’s available online
2. If it’s not available online, fill in the order form to order the document:
   
   1. online (this takes up to three working days − when you log in it appears in the ‘My documents’ section)
   2. by post (this takes up to 20 working days)
3. You can also book an appointment to see the document at our office (this may be possible on Monday, Tuesday and Thursday between 9am and 12pm or 1pm and 4pm).
4. If you can’t find the document, contact the society.

Costs

It costs:

• £12 for electronic copies of a society file
• £27 for the first 20 sheets of a paper copy, plus 60p per page thereafter, plus £5 post and packaging
• £26.50 to view the file at our office

See a full list of costs.

How to pay

You can pay:

• online 
• on the phone (we phone you to take payment when you’ve ordered)
• by cheque. Make it out to ‘Financial Conduct Authority’ and send it to:

Financial Conduct Authority, 25 The North Colonnade, London E14 5HS

If a society isn’t on the Mutuals Public Register

If a society isn’t on the Mutuals Public Register:

• it may not be registered 
• it may be registered as a private company – you can get information about a company from Companies House

Terms and conditions

Here are the terms and conditions of the FCA providing public records.

Contact us

• email: [email protected]
• post: Mutual Societies, Financial Conduct Authority, 25 The North Colonnade, London E14 5HS
• contact us