How to get information about a mutual society, including addresses, annual returns, rules and mergers.
You can get information from us about the following mutual societies:
- building societies
- friendly societies
- credit unions
- co-operative societies
- community benefit societies
The information we hold and can provide includes:
- registration certificates
- registered office addresses
- annual returns and accounts
- name changes
- transfers of assets and liabilities (engagements)
- merger details
- charges (eg mortgages)
How to get information
You can get information by:
- Searching the Mutuals Public Register to see if it’s available online
- If it’s not available online, fill in the order form to order the document:
- online (this takes up to three working days − when you log in it appears in the ‘My documents’ section)
- by post (this takes up to 20 working days)
- You can also book an appointment to see the document at our office (this may be possible on Monday, Tuesday and Thursday between 9am and 12pm or 1pm and 4pm).
- If you can’t find the document, contact the society.
- £12 for electronic copies of a society file
- £27 for the first 20 sheets of a paper copy, plus 60p per page thereafter, plus £5 post and packaging
- £26.50 to view the file at our office
See a full list of costs.
How to pay
You can pay:
- on the phone (we phone you to take payment when you’ve ordered)
- by cheque. Make it out to ‘Financial Conduct Authority’ and send it to:
Financial Conduct Authority, 25 The North Colonnade, London E14 5HS
If a society isn’t on the Mutuals Public Register
If a society isn’t on the Mutuals Public Register:
- it may not be registered
- it may be registered as a private company – you can get information about a company from Companies House
Terms and conditions
Here are the terms and conditions of the FCA providing public records.