Aggregate complaints data sortable table: 2021 H1
Aggregate Complaints data - Volumes by product name
Product |
Product group |
2020 H1 |
2020 H2 |
2021 H1 |
|---|---|---|---|---|
Property |
Insurance & pure protection |
85,930 |
99,270 |
89,556 |
Other pensions |
Decumulation & pensions |
288 |
317 |
267 |
Other pure protection |
Insurance & pure protection |
1,588 |
1,333 |
1,055 |
Other regulated home finance products |
Home finance |
77,319 |
91,890 |
80,711 |
Other unregulated home finance products |
Home finance |
16,849 |
19,580 |
18,389 |
Overdrafts |
Banking and credit cards |
37,080 |
23,032 |
21,414 |
Packaged accounts |
Banking and credit cards |
79,149 |
71,625 |
72,225 |
Payment protection insurance |
Insurance & pure protection |
1,090,939 |
256,416 |
56,619 |
Pensions packaged multi products |
Decumulation & pensions |
|||
Pet |
Insurance & pure protection |
19,562 |
22,256 |
23,015 |
Platforms |
Investments |
8,970 |
12,074 |
17,090 |
Protection packaged multi products |
Insurance & pure protection |
299 |
259 |
330 |
Other general insurance |
Insurance & pure protection |
205,097 |
229,514 |
296,965 |
Savings (including ISAs) |
Banking and credit cards |
65,082 |
62,104 |
54,585 |
Second and subsequent charge |
Home finance |
2,286 |
2,642 |
2,479 |
Structured products |
Investments |
449 |
441 |
446 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
105 |
||
Travel |
Insurance & pure protection |
44,777 |
46,258 |
17,079 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
2,642 |
3,589 |
5,526 |
UCITS |
Investments |
160 |
110 |
146 |
Unit trusts/OEICs |
Investments |
6,199 |
4,950 |
5,315 |
Warranty |
Insurance & pure protection |
34,981 |
35,557 |
43,840 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
25,826 |
23,689 |
26,459 |
Other investment products/funds |
Investments |
8,013 |
6,846 |
7,917 |
Other decumulation |
Decumulation & pensions |
|||
Annuities (including enhanced and impaired) |
Decumulation & pensions |
4,827 |
4,486 |
5,337 |
FX/CFD/Spreadbetting |
Investments |
2,224 |
1,833 |
1,584 |
Assistance |
Insurance & pure protection |
26,799 |
28,427 |
31,330 |
Credit cards |
Banking and credit cards |
251,434 |
242,769 |
215,597 |
Crowdfunding / Peer to Peer |
Investments |
1,949 |
2,111 |
1,968 |
Current accounts |
Banking and credit cards |
484,475 |
505,145 |
503,135 |
Decumulation packaged multi products |
Decumulation & pensions |
|||
Discretionary management services |
Investments |
1,616 |
1,291 |
1,157 |
Drawdown and UFPLS |
Decumulation & pensions |
4,423 |
3,570 |
4,840 |
Endowments |
Investments |
6,667 |
5,651 |
5,077 |
Equity release |
Home finance |
1,867 |
2,222 |
2,344 |
ETPs |
Investments |
116 |
353 |
1,784 |
General insurance packaged multi products |
Insurance & pure protection |
9,722 |
9,360 |
10,035 |
Other banking |
Banking and credit cards |
26,824 |
30,039 |
35,322 |
Impaired credit |
Home finance |
949 |
751 |
724 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
5,352 |
4,062 |
4,081 |
Investment bonds |
Investments |
8,032 |
8,250 |
8,687 |
Investment packaged multi products |
Investments |
|||
Investment trusts |
Investments |
345 |
403 |
457 |
ISAs (where investment held) |
Investments |
17,284 |
18,195 |
21,444 |
Medical/health |
Insurance & pure protection |
57,036 |
60,672 |
83,494 |
Motor & transport |
Insurance & pure protection |
189,025 |
197,475 |
198,551 |
Non-discretionary management services |
Investments |
1,327 |
1,467 |
1,714 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
34,620 |
34,962 |
42,259 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
8,939 |
11,215 |
14,974 |
Aggregate Complaints data - Complaints, contextualised by number of products
Product |
Product group |
2020 H1 |
2020 H2 |
2021 H1 |
|---|---|---|---|---|
Property |
Insurance & pure protection |
2.8 |
3.1 |
2.8 |
Other pensions |
Decumulation & pensions |
0.4 |
0.4 |
0.5 |
Other pure protection |
Insurance & pure protection |
1 |
2.1 |
1.5 |
Other regulated home finance products |
Home finance |
8.2 |
9.7 |
8.6 |
Other unregulated home finance products |
Home finance |
6.4 |
7.9 |
7.2 |
Overdrafts |
Banking and credit cards |
0.8 |
0.5 |
0.5 |
Packaged accounts |
Banking and credit cards |
10 |
9.3 |
9.5 |
Payment protection insurance |
Insurance & pure protection |
45.5 |
10.7 |
2.4 |
Pensions packaged multi products |
Decumulation & pensions |
|||
Pet |
Insurance & pure protection |
4.6 |
4.9 |
6.3 |
Platforms |
Investments |
0.7 |
0.9 |
1.1 |
Protection packaged multi products |
Insurance & pure protection |
153.3 |
152.4 |
51.2 |
Other general insurance |
Insurance & pure protection |
3.7 |
3.9 |
5.8 |
Savings (including ISAs) |
Banking and credit cards |
0.5 |
0.5 |
0.5 |
Second and subsequent charge |
Home finance |
50.9 |
63.1 |
64.3 |
Structured products |
Investments |
12.2 |
11.8 |
12.8 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
5.5 |
||
Travel |
Insurance & pure protection |
2.6 |
3.1 |
1.1 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
0.3 |
0.4 |
0.6 |
UCITS |
Investments |
23 |
7.2 |
2.5 |
Unit trusts/OEICs |
Investments |
0.7 |
0.6 |
0.6 |
Warranty |
Insurance & pure protection |
1.9 |
0.1 |
2.2 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
1 |
1 |
1.3 |
Other investment products/funds |
Investments |
0.5 |
0.6 |
0.5 |
Other decumulation |
Decumulation & pensions |
|||
Annuities (including enhanced and impaired) |
Decumulation & pensions |
0.8 |
0.7 |
0.9 |
FX/CFD/Spreadbetting |
Investments |
25 |
24.5 |
1.5 |
Assistance |
Insurance & pure protection |
1.7 |
1.8 |
1.8 |
Credit cards |
Banking and credit cards |
4.5 |
4.4 |
4.1 |
Crowdfunding / Peer to Peer |
Investments |
39.4 |
42.6 |
34.1 |
Current accounts |
Banking and credit cards |
4.6 |
4.7 |
4.7 |
Decumulation packaged multi products |
Decumulation & pensions |
|||
Discretionary management services |
Investments |
5.5 |
4.6 |
3.9 |
Drawdown and UFPLS |
Decumulation & pensions |
6.2 |
5.1 |
6.1 |
Endowments |
Investments |
2.1 |
1.7 |
1.7 |
Equity release |
Home finance |
11.4 |
13.9 |
14.5 |
ETPs |
Investments |
129 |
213.7 |
5.4 |
General insurance packaged multi products |
Insurance & pure protection |
1.8 |
1.6 |
1.3 |
Other banking |
Banking and credit cards |
7.8 |
5.2 |
6.3 |
Impaired credit |
Home finance |
18.7 |
15.2 |
16.8 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
1.2 |
1.1 |
1.1 |
Investment bonds |
Investments |
2.9 |
3 |
3.5 |
Investment packaged multi products |
Investments |
|||
Investment trusts |
Investments |
0.5 |
0.5 |
|
ISAs (where investment held) |
Investments |
2.8 |
2.8 |
2.9 |
Medical/health |
Insurance & pure protection |
7 |
5.6 |
7.8 |
Motor & transport |
Insurance & pure protection |
4.4 |
4.3 |
4.2 |
Non-discretionary management services |
Investments |
1 |
1.1 |
1.3 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
2.6 |
2.6 |
3.2 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
0.7 |
0.9 |
1.1 |