Aggregate complaints data sortable table: 2021 H1

Aggregate complaints data sortable table: 2021 H1

Aggregate Complaints data - Volumes by product name

Product

Product group

2020 H1

2020 H2

2021 H1

Property

Insurance & pure protection

85,930

99,270

89,556

Other pensions

Decumulation & pensions

288

317

267

Other pure protection

Insurance & pure protection

1,588

1,333

1,055

Other regulated home finance products

Home finance

77,319

91,890

80,711

Other unregulated home finance products

Home finance

16,849

19,580

18,389

Overdrafts

Banking and credit cards

37,080

23,032

21,414

Packaged accounts

Banking and credit cards

79,149

71,625

72,225

Payment protection insurance

Insurance & pure protection

1,090,939

256,416

56,619

Pensions packaged multi products

Decumulation & pensions

Pet

Insurance & pure protection

19,562

22,256

23,015

Platforms

Investments

8,970

12,074

17,090

Protection packaged multi products

Insurance & pure protection

299

259

330

Other general insurance

Insurance & pure protection

205,097

229,514

296,965

Savings (including ISAs)

Banking and credit cards

65,082

62,104

54,585

Second and subsequent charge

Home finance

2,286

2,642

2,479

Structured products

Investments

449

441

446

Third way products (e.g. investment linked, variable, fixed term)

Decumulation & pensions

105

Travel

Insurance & pure protection

44,777

46,258

17,079

Trust based pensions (e.g. Occupational and DB)

Decumulation & pensions

2,642

3,589

5,526

UCITS

Investments

160

110

146

Unit trusts/OEICs

Investments

6,199

4,950

5,315

Warranty

Insurance & pure protection

34,981

35,557

43,840

Whole of life/term assurance/critical illness

Insurance & pure protection

25,826

23,689

26,459

Other investment products/funds

Investments

8,013

6,846

7,917

Other decumulation

Decumulation & pensions

Annuities (including enhanced and impaired)

Decumulation & pensions

4,827

4,486

5,337

FX/CFD/Spreadbetting

Investments

2,224

1,833

1,584

Assistance

Insurance & pure protection

26,799

28,427

31,330

Credit cards

Banking and credit cards

251,434

242,769

215,597

Crowdfunding / Peer to Peer

Investments

1,949

2,111

1,968

Current accounts

Banking and credit cards

484,475

505,145

503,135

Decumulation packaged multi products

Decumulation & pensions

Discretionary management services

Investments

1,616

1,291

1,157

Drawdown and UFPLS

Decumulation & pensions

4,423

3,570

4,840

Endowments

Investments

6,667

5,651

5,077

Equity release

Home finance

1,867

2,222

2,344

ETPs

Investments

116

353

1,784

General insurance packaged multi products

Insurance & pure protection

9,722

9,360

10,035

Other banking

Banking and credit cards

26,824

30,039

35,322

Impaired credit

Home finance

949

751

724

Income protection and other accident, sickness and unemployment

Insurance & pure protection

5,352

4,062

4,081

Investment bonds

Investments

8,032

8,250

8,687

Investment packaged multi products

Investments

Investment trusts

Investments

345

403

457

ISAs (where investment held)

Investments

17,284

18,195

21,444

Medical/health

Insurance & pure protection

57,036

60,672

83,494

Motor & transport

Insurance & pure protection

189,025

197,475

198,551

Non-discretionary management services

Investments

1,327

1,467

1,714

Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

34,620

34,962

42,259

Workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

8,939

11,215

14,974

Aggregate Complaints data - Complaints, contextualised by number of products

Product

Product group

2020 H1

2020 H2

2021 H1

Property

Insurance & pure protection

2.8

3.1

2.8

Other pensions

Decumulation & pensions

0.4

0.4

0.5

Other pure protection

Insurance & pure protection

1

2.1

1.5

Other regulated home finance products

Home finance

8.2

9.7

8.6

Other unregulated home finance products

Home finance

6.4

7.9

7.2

Overdrafts

Banking and credit cards

0.8

0.5

0.5

Packaged accounts

Banking and credit cards

10

9.3

9.5

Payment protection insurance

Insurance & pure protection

45.5

10.7

2.4

Pensions packaged multi products

Decumulation & pensions

Pet

Insurance & pure protection

4.6

4.9

6.3

Platforms

Investments

0.7

0.9

1.1

Protection packaged multi products

Insurance & pure protection

153.3

152.4

51.2

Other general insurance

Insurance & pure protection

3.7

3.9

5.8

Savings (including ISAs)

Banking and credit cards

0.5

0.5

0.5

Second and subsequent charge

Home finance

50.9

63.1

64.3

Structured products

Investments

12.2

11.8

12.8

Third way products (e.g. investment linked, variable, fixed term)

Decumulation & pensions

5.5

Travel

Insurance & pure protection

2.6

3.1

1.1

Trust based pensions (e.g. Occupational and DB)

Decumulation & pensions

0.3

0.4

0.6

UCITS

Investments

23

7.2

2.5

Unit trusts/OEICs

Investments

0.7

0.6

0.6

Warranty

Insurance & pure protection

1.9

0.1

2.2

Whole of life/term assurance/critical illness

Insurance & pure protection

1

1

1.3

Other investment products/funds

Investments

0.5

0.6

0.5

Other decumulation

Decumulation & pensions

Annuities (including enhanced and impaired)

Decumulation & pensions

0.8

0.7

0.9

FX/CFD/Spreadbetting

Investments

25

24.5

1.5

Assistance

Insurance & pure protection

1.7

1.8

1.8

Credit cards

Banking and credit cards

4.5

4.4

4.1

Crowdfunding / Peer to Peer

Investments

39.4

42.6

34.1

Current accounts

Banking and credit cards

4.6

4.7

4.7

Decumulation packaged multi products

Decumulation & pensions

Discretionary management services

Investments

5.5

4.6

3.9

Drawdown and UFPLS

Decumulation & pensions

6.2

5.1

6.1

Endowments

Investments

2.1

1.7

1.7

Equity release

Home finance

11.4

13.9

14.5

ETPs

Investments

129

213.7

5.4

General insurance packaged multi products

Insurance & pure protection

1.8

1.6

1.3

Other banking

Banking and credit cards

7.8

5.2

6.3

Impaired credit

Home finance

18.7

15.2

16.8

Income protection and other accident, sickness and unemployment

Insurance & pure protection

1.2

1.1

1.1

Investment bonds

Investments

2.9

3

3.5

Investment packaged multi products

Investments

Investment trusts

Investments

0.5

0.5

ISAs (where investment held)

Investments

2.8

2.8

2.9

Medical/health

Insurance & pure protection

7

5.6

7.8

Motor & transport

Insurance & pure protection

4.4

4.3

4.2

Non-discretionary management services

Investments

1

1.1

1.3

Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

2.6

2.6

3.2

Workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

0.7

0.9

1.1