Aggregate complaints data sortable table: 2020 H1

Aggregate complaints data sortable table: 2020 H1

Volumes by product name

Aggregate Complaints data - Volumes by product name

Product

Product group

2019 H1

2019 H2

2020 H1

Property

Insurance & pure protection

89,142

101,745

85,917

Other pensions

Decumulation & pensions

388

379

288

Other pure protection

Insurance & pure protection

2,035

2,070

1,588

Other regulated home finance products

Home finance

83,465

83,032

77,319

Other unregulated home finance products

Home finance

16,483

15,802

16,849

Overdrafts

Banking and credit cards

43,736

48,628

37,080

Packaged accounts

Banking and credit cards

99,600

91,216

79,149

Payment protection insurance

Insurance & pure protection

2,381,225

3,853,752

1,090,945

Pensions packaged multi products

Decumulation & pensions

Pet

Insurance & pure protection

15,890

20,173

19,560

Platforms

Investments

9,685

8,431

8,970

Protection packaged multi products

Insurance & pure protection

329

307

299

Other general insurance

Insurance & pure protection

200,592

257,086

205,067

Savings (including ISAs)

Banking and credit cards

74,574

71,045

65,082

Second and subsequent charge

Home finance

2,613

2,042

2,286

Structured products

Investments

522

642

449

Third way products (e.g. investment linked, variable, fixed term)

Decumulation & pensions

112

Travel

Insurance & pure protection

27,998

28,409

44,767

Trust based pensions (e.g. Occupational and DB)

Decumulation & pensions

2,704

2,928

2,642

UCITS

Investments

160

Unit trusts/OEICs

Investments

5,441

5,429

6,198

Warranty

Insurance & pure protection

21,832

30,523

35,009

Whole of life/term assurance/critical illness

Insurance & pure protection

36,040

34,543

25,822

Other investment products/funds

Investments

7,203

6,259

7,407

Other decumulation

Decumulation & pensions

117

112

Annuities (including enhanced and impaired)

Decumulation & pensions

6,443

8,548

4,827

FX/CFD/Spreadbetting

Investments

1,163

1,377

2,224

Assistance

Insurance & pure protection

29,053

34,232

26,795

Credit cards

Banking and credit cards

354,806

336,038

251,434

Crowdfunding / Peer to Peer

Investments

1,883

2,225

1,949

Current accounts

Banking and credit cards

590,657

615,802

484,475

Decumulation packaged multi products

Decumulation & pensions

Discretionary management services

Investments

1,589

1,756

1,616

Drawdown and UFPLS

Decumulation & pensions

4,841

4,125

4,423

Endowments

Investments

12,361

12,856

6,667

Equity release

Home finance

1,662

2,028

1,867

ETPs

Investments

126

113

General insurance packaged multi products

Insurance & pure protection

7,210

8,866

9,722

Other banking

Banking and credit cards

34,045

33,988

26,824

Impaired credit

Home finance

1,704

1,414

949

Income protection and other accident, sickness and unemployment

Insurance & pure protection

5,770

7,161

5,352

Investment bonds

Investments

8,966

10,137

8,033

Investment packaged multi products

Investments

Investment trusts

Investments

784

480

345

ISAs (where investment held)

Investments

19,104

17,699

17,284

Medical/health

Insurance & pure protection

56,935

55,289

57,036

Motor & transport

Insurance & pure protection

248,461

242,943

188,947

Non-discretionary management services

Investments

1,196

1,095

1,328

Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

37,372

33,354

34,617

Workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

9,410

8,578

8,939

Complaints by product, contextualised

Aggregate Complaints data - Complaints, contextualised by number of products

Product

Product group

2020 H1

Property

Insurance & pure protection

2.7

Other pensions

Decumulation & pensions

0.4

Other pure protection

Insurance & pure protection

1

Other regulated home finance products

Home finance

8.2

Other unregulated home finance products

Home finance

6.4

Overdrafts

Banking and credit cards

0.8

Packaged accounts

Banking and credit cards

10

Payment protection insurance

Insurance & pure protection

45.5

Pensions packaged multi products

Decumulation & pensions

Pet

Insurance & pure protection

4.6

Platforms

Investments

0.7

Protection packaged multi products

Insurance & pure protection

153.3

Other general insurance

Insurance & pure protection

3.7

Savings (including ISAs)

Banking and credit cards

0.5

Second and subsequent charge

Home finance

50.9

Structured products

Investments

12.1

Third way products (e.g. investment linked, variable, fixed term)

Decumulation & pensions

Travel

Insurance & pure protection

2.6

Trust based pensions (e.g. Occupational and DB)

Decumulation & pensions

0.3

UCITS

Investments

2.3

Unit trusts/OEICs

Investments

0.7

Warranty

Insurance & pure protection

1.9

Whole of life/term assurance/critical illness

Insurance & pure protection

1

Other investment products/funds

Investments

0.5

Other decumulation

Decumulation & pensions

Annuities (including enhanced and impaired)

Decumulation & pensions

0.8

FX/CFD/Spreadbetting

Investments

25

Assistance

Insurance & pure protection

1.7

Credit cards

Banking and credit cards

4.5

Crowdfunding / Peer to Peer

Investments

39.4

Current accounts

Banking and credit cards

4.6

Decumulation packaged multi products

Decumulation & pensions

Discretionary management services

Investments

4.3

Drawdown and UFPLS

Decumulation & pensions

6.2

Endowments

Investments

2.1

Equity release

Home finance

11.4

ETPs

Investments

125.7

General insurance packaged multi products

Insurance & pure protection

1.8

Other banking

Banking and credit cards

7.8

Impaired credit

Home finance

18.7

Income protection and other accident, sickness and unemployment

Insurance & pure protection

1.2

Investment bonds

Investments

2.9

Investment packaged multi products

Investments

Investment trusts

Investments

1,064.80

ISAs (where investment held)

Investments

2.8

Medical/health

Insurance & pure protection

7

Motor & transport

Insurance & pure protection

4.4

Non-discretionary management services

Investments

1

Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

2.6

Workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

0.7