Aggregate complaints data sortable table: 2020 H1
Volumes by product name
Aggregate Complaints data - Volumes by product name
Product |
Product group |
2019 H1 |
2019 H2 |
2020 H1 |
|---|---|---|---|---|
Property |
Insurance & pure protection |
89,142 |
101,745 |
85,917 |
Other pensions |
Decumulation & pensions |
388 |
379 |
288 |
Other pure protection |
Insurance & pure protection |
2,035 |
2,070 |
1,588 |
Other regulated home finance products |
Home finance |
83,465 |
83,032 |
77,319 |
Other unregulated home finance products |
Home finance |
16,483 |
15,802 |
16,849 |
Overdrafts |
Banking and credit cards |
43,736 |
48,628 |
37,080 |
Packaged accounts |
Banking and credit cards |
99,600 |
91,216 |
79,149 |
Payment protection insurance |
Insurance & pure protection |
2,381,225 |
3,853,752 |
1,090,945 |
Pensions packaged multi products |
Decumulation & pensions |
|||
Pet |
Insurance & pure protection |
15,890 |
20,173 |
19,560 |
Platforms |
Investments |
9,685 |
8,431 |
8,970 |
Protection packaged multi products |
Insurance & pure protection |
329 |
307 |
299 |
Other general insurance |
Insurance & pure protection |
200,592 |
257,086 |
205,067 |
Savings (including ISAs) |
Banking and credit cards |
74,574 |
71,045 |
65,082 |
Second and subsequent charge |
Home finance |
2,613 |
2,042 |
2,286 |
Structured products |
Investments |
522 |
642 |
449 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
112 |
||
Travel |
Insurance & pure protection |
27,998 |
28,409 |
44,767 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
2,704 |
2,928 |
2,642 |
UCITS |
Investments |
160 |
||
Unit trusts/OEICs |
Investments |
5,441 |
5,429 |
6,198 |
Warranty |
Insurance & pure protection |
21,832 |
30,523 |
35,009 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
36,040 |
34,543 |
25,822 |
Other investment products/funds |
Investments |
7,203 |
6,259 |
7,407 |
Other decumulation |
Decumulation & pensions |
117 |
112 |
|
Annuities (including enhanced and impaired) |
Decumulation & pensions |
6,443 |
8,548 |
4,827 |
FX/CFD/Spreadbetting |
Investments |
1,163 |
1,377 |
2,224 |
Assistance |
Insurance & pure protection |
29,053 |
34,232 |
26,795 |
Credit cards |
Banking and credit cards |
354,806 |
336,038 |
251,434 |
Crowdfunding / Peer to Peer |
Investments |
1,883 |
2,225 |
1,949 |
Current accounts |
Banking and credit cards |
590,657 |
615,802 |
484,475 |
Decumulation packaged multi products |
Decumulation & pensions |
|||
Discretionary management services |
Investments |
1,589 |
1,756 |
1,616 |
Drawdown and UFPLS |
Decumulation & pensions |
4,841 |
4,125 |
4,423 |
Endowments |
Investments |
12,361 |
12,856 |
6,667 |
Equity release |
Home finance |
1,662 |
2,028 |
1,867 |
ETPs |
Investments |
126 |
113 |
|
General insurance packaged multi products |
Insurance & pure protection |
7,210 |
8,866 |
9,722 |
Other banking |
Banking and credit cards |
34,045 |
33,988 |
26,824 |
Impaired credit |
Home finance |
1,704 |
1,414 |
949 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
5,770 |
7,161 |
5,352 |
Investment bonds |
Investments |
8,966 |
10,137 |
8,033 |
Investment packaged multi products |
Investments |
|||
Investment trusts |
Investments |
784 |
480 |
345 |
ISAs (where investment held) |
Investments |
19,104 |
17,699 |
17,284 |
Medical/health |
Insurance & pure protection |
56,935 |
55,289 |
57,036 |
Motor & transport |
Insurance & pure protection |
248,461 |
242,943 |
188,947 |
Non-discretionary management services |
Investments |
1,196 |
1,095 |
1,328 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
37,372 |
33,354 |
34,617 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
9,410 |
8,578 |
8,939 |
Complaints by product, contextualised
Aggregate Complaints data - Complaints, contextualised by number of products
Product |
Product group |
2020 H1 |
|---|---|---|
Property |
Insurance & pure protection |
2.7 |
Other pensions |
Decumulation & pensions |
0.4 |
Other pure protection |
Insurance & pure protection |
1 |
Other regulated home finance products |
Home finance |
8.2 |
Other unregulated home finance products |
Home finance |
6.4 |
Overdrafts |
Banking and credit cards |
0.8 |
Packaged accounts |
Banking and credit cards |
10 |
Payment protection insurance |
Insurance & pure protection |
45.5 |
Pensions packaged multi products |
Decumulation & pensions |
|
Pet |
Insurance & pure protection |
4.6 |
Platforms |
Investments |
0.7 |
Protection packaged multi products |
Insurance & pure protection |
153.3 |
Other general insurance |
Insurance & pure protection |
3.7 |
Savings (including ISAs) |
Banking and credit cards |
0.5 |
Second and subsequent charge |
Home finance |
50.9 |
Structured products |
Investments |
12.1 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
|
Travel |
Insurance & pure protection |
2.6 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
0.3 |
UCITS |
Investments |
2.3 |
Unit trusts/OEICs |
Investments |
0.7 |
Warranty |
Insurance & pure protection |
1.9 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
1 |
Other investment products/funds |
Investments |
0.5 |
Other decumulation |
Decumulation & pensions |
|
Annuities (including enhanced and impaired) |
Decumulation & pensions |
0.8 |
FX/CFD/Spreadbetting |
Investments |
25 |
Assistance |
Insurance & pure protection |
1.7 |
Credit cards |
Banking and credit cards |
4.5 |
Crowdfunding / Peer to Peer |
Investments |
39.4 |
Current accounts |
Banking and credit cards |
4.6 |
Decumulation packaged multi products |
Decumulation & pensions |
|
Discretionary management services |
Investments |
4.3 |
Drawdown and UFPLS |
Decumulation & pensions |
6.2 |
Endowments |
Investments |
2.1 |
Equity release |
Home finance |
11.4 |
ETPs |
Investments |
125.7 |
General insurance packaged multi products |
Insurance & pure protection |
1.8 |
Other banking |
Banking and credit cards |
7.8 |
Impaired credit |
Home finance |
18.7 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
1.2 |
Investment bonds |
Investments |
2.9 |
Investment packaged multi products |
Investments |
|
Investment trusts |
Investments |
1,064.80 |
ISAs (where investment held) |
Investments |
2.8 |
Medical/health |
Insurance & pure protection |
7 |
Motor & transport |
Insurance & pure protection |
4.4 |
Non-discretionary management services |
Investments |
1 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
2.6 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
0.7 |