Aggregate complaints data sortable table: 2020 H2
Volumes by product name
Aggregate Complaints data - Volumes by product name
Product |
Product group |
2019 H2 |
2020 H1 |
2020 H2 |
|---|---|---|---|---|
Property |
Insurance & pure protection |
101,777 |
85,923 |
100,307 |
Other pensions |
Decumulation & pensions |
379 |
288 |
318 |
Other pure protection |
Insurance & pure protection |
2,070 |
1,588 |
1,333 |
Other regulated home finance products |
Home finance |
83,048 |
77,319 |
91,890 |
Other unregulated home finance products |
Home finance |
15,802 |
16,849 |
19,580 |
Overdrafts |
Banking and credit cards |
48,628 |
37,080 |
22,982 |
Packaged accounts |
Banking and credit cards |
91,216 |
79,149 |
71,625 |
Payment protection insurance |
Insurance & pure protection |
3,853,770 |
1,090,939 |
256,412 |
Pensions packaged multi products |
Decumulation & pensions |
|||
Pet |
Insurance & pure protection |
20,173 |
19,560 |
22,254 |
Platforms |
Investments |
8,431 |
8,970 |
11,467 |
Protection packaged multi products |
Insurance & pure protection |
307 |
299 |
259 |
Other general insurance |
Insurance & pure protection |
257,086 |
205,088 |
229,506 |
Savings (including ISAs) |
Banking and credit cards |
71,046 |
65,082 |
62,104 |
Second and subsequent charge |
Home finance |
2,016 |
2,286 |
2,642 |
Structured products |
Investments |
642 |
449 |
441 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
105 |
||
Travel |
Insurance & pure protection |
28,409 |
44,767 |
46,256 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
2,928 |
2,642 |
3,589 |
UCITS |
Investments |
160 |
110 |
|
Unit trusts/OEICs |
Investments |
5,429 |
6,199 |
4,948 |
Warranty |
Insurance & pure protection |
30,523 |
34,981 |
35,557 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
34,543 |
25,825 |
23,674 |
Other investment products/funds |
Investments |
6,323 |
8,013 |
6,847 |
Other decumulation |
Decumulation & pensions |
112 |
||
Annuities (including enhanced and impaired) |
Decumulation & pensions |
8,548 |
4,827 |
4,413 |
FX/CFD/Spreadbetting |
Investments |
1,377 |
2,224 |
1,833 |
Assistance |
Insurance & pure protection |
34,232 |
26,795 |
28,425 |
Credit cards |
Banking and credit cards |
336,038 |
251,434 |
242,769 |
Crowdfunding / Peer to Peer |
Investments |
2,226 |
1,949 |
2,090 |
Current accounts |
Banking and credit cards |
615,801 |
484,475 |
503,813 |
Decumulation packaged multi products |
Decumulation & pensions |
|||
Discretionary management services |
Investments |
1,755 |
1,616 |
1,290 |
Drawdown and UFPLS |
Decumulation & pensions |
4,125 |
4,423 |
3,569 |
Endowments |
Investments |
12,856 |
6,667 |
5,649 |
Equity release |
Home finance |
2,028 |
1,867 |
2,222 |
ETPs |
Investments |
128 |
116 |
353 |
General insurance packaged multi products |
Insurance & pure protection |
8,866 |
9,722 |
9,360 |
Other banking |
Banking and credit cards |
34,009 |
26,824 |
29,770 |
Impaired credit |
Home finance |
1,414 |
949 |
751 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
7,161 |
5,352 |
4,062 |
Investment bonds |
Investments |
10,137 |
8,033 |
8,245 |
Investment packaged multi products |
Investments |
|||
Investment trusts |
Investments |
480 |
345 |
403 |
ISAs (where investment held) |
Investments |
17,699 |
17,284 |
18,193 |
Medical/health |
Insurance & pure protection |
55,290 |
57,036 |
60,670 |
Motor & transport |
Insurance & pure protection |
242,907 |
188,893 |
197,027 |
Non-discretionary management services |
Investments |
1,095 |
1,327 |
1,467 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
33,354 |
34,620 |
34,961 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
8,578 |
8,939 |
11,214 |
Complaints by product, contextualised
Aggregate Complaints data - Complaints, contextualised by number of products
Product |
Product group |
2019 H2 |
2020 H1 |
2020 H2 |
|---|---|---|---|---|
Property |
Insurance & pure protection |
3.2 |
2.8 |
3.1 |
Other pensions |
Decumulation & pensions |
0.5 |
0.4 |
0.4 |
Other pure protection |
Insurance & pure protection |
0.8 |
1 |
2.1 |
Other regulated home finance products |
Home finance |
8.8 |
8.2 |
9.7 |
Other unregulated home finance products |
Home finance |
5.9 |
6.4 |
7.9 |
Overdrafts |
Banking and credit cards |
1.1 |
0.8 |
0.5 |
Packaged accounts |
Banking and credit cards |
11.1 |
10 |
9.3 |
Payment protection insurance |
Insurance & pure protection |
122.6 |
45.5 |
10.7 |
Pensions packaged multi products |
Decumulation & pensions |
|||
Pet |
Insurance & pure protection |
5.1 |
4.6 |
4.9 |
Platforms |
Investments |
0.8 |
0.7 |
0.9 |
Protection packaged multi products |
Insurance & pure protection |
147.4 |
153.3 |
152.4 |
Other general insurance |
Insurance & pure protection |
4.9 |
3.7 |
3.9 |
Savings (including ISAs) |
Banking and credit cards |
0.6 |
0.5 |
0.5 |
Second and subsequent charge |
Home finance |
30.7 |
50.9 |
63.1 |
Structured products |
Investments |
10.7 |
12.1 |
11.7 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
5.5 |
||
Travel |
Insurance & pure protection |
1.8 |
2.6 |
3.1 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
0.4 |
0.3 |
0.4 |
UCITS |
Investments |
2.3 |
3.3 |
|
Unit trusts/OEICs |
Investments |
0.7 |
0.7 |
0.6 |
Warranty |
Insurance & pure protection |
1.7 |
1.9 |
0.1 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
1.4 |
1 |
1 |
Other investment products/funds |
Investments |
0.5 |
0.5 |
0.6 |
Other decumulation |
Decumulation & pensions |
732 |
||
Annuities (including enhanced and impaired) |
Decumulation & pensions |
1.3 |
0.8 |
0.7 |
FX/CFD/Spreadbetting |
Investments |
13.7 |
25 |
24.5 |
Assistance |
Insurance & pure protection |
2.1 |
1.7 |
1.8 |
Credit cards |
Banking and credit cards |
6 |
4.5 |
4.4 |
Crowdfunding / Peer to Peer |
Investments |
44.9 |
39.4 |
42.2 |
Current accounts |
Banking and credit cards |
6 |
4.6 |
4.8 |
Decumulation packaged multi products |
Decumulation & pensions |
|||
Discretionary management services |
Investments |
5.3 |
4.3 |
4.2 |
Drawdown and UFPLS |
Decumulation & pensions |
6.1 |
6.2 |
5.1 |
Endowments |
Investments |
7.1 |
2.1 |
1.7 |
Equity release |
Home finance |
11.3 |
11.4 |
13.9 |
ETPs |
Investments |
129 |
213.7 |
|
General insurance packaged multi products |
Insurance & pure protection |
1 |
1.8 |
1.6 |
Other banking |
Banking and credit cards |
9.6 |
7.8 |
5.2 |
Impaired credit |
Home finance |
20.2 |
18.7 |
15.2 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
1.4 |
1.2 |
1.1 |
Investment bonds |
Investments |
3.6 |
2.9 |
3 |
Investment packaged multi products |
Investments |
|||
Investment trusts |
Investments |
24.8 |
1,064.80 |
0.5 |
ISAs (where investment held) |
Investments |
3.2 |
2.8 |
2.8 |
Medical/health |
Insurance & pure protection |
6.7 |
7 |
5.6 |
Motor & transport |
Insurance & pure protection |
5.6 |
4.4 |
4.3 |
Non-discretionary management services |
Investments |
0.8 |
1 |
1.1 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
2.6 |
2.6 |
2.6 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
0.7 |
0.7 |
0.9 |