Aggregate complaints data sortable table: 2019 H2

Aggregate complaints data sortable table: 2019 H2

Aggregate Complaints data - Volumes by product name

Product

Product group

2018 H2

2019 H1

2019 H2

Annuities (including enhanced and impaired)

Decumulation & pensions

4,936

6,443

8,548

Assistance

Insurance & pure protection

31,230

29,053

34,228

Credit cards

Banking and credit cards

385,933

354,806

336,038

Crowdfunding / Peer to Peer

Investments

954

1,883

3,562

Current accounts

Banking and credit cards

604,520

590,661

615,802

Decumulation packaged multi products

Decumulation & pensions

Discretionary management services

Investments

1,489

1,589

1,755

Drawdown and UFPLS

Decumulation & pensions

4,002

4,841

4,125

Endowments

Investments

10,659

12,361

12,856

Equity release

Home finance

1,559

1,662

2,028

ETPs

Investments

23

65

126

FX/CFD/Spreadbetting

Investments

1,596

1,163

1,376

General insurance packaged multi products

Insurance & pure protection

6,502

7,210

8,834

Impaired credit

Home finance

2,062

1,704

1,414

Income protection and other accident, sickness and unemployment

Insurance & pure protection

5,475

5,770

7,161

Investment bonds

Investments

8,094

8,964

10,129

Investment packaged multi products

Investments

83

61

59

Investment trusts

Investments

586

784

480

ISAs (where investment held)

Investments

18,600

19,104

17,696

Medical/health

Insurance & pure protection

53,073

56,935

56,432

Motor & transport

Insurance & pure protection

277,363

248,461

242,041

Non-discretionary management services

Investments

1,276

1,196

1,086

Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

34,342

37,331

33,271

Other banking

Banking and credit cards

44,703

33,574

33,442

Other decumulation

Decumulation & pensions

Other general insurance

Insurance & pure protection

222,550

200,592

317,890

Other investment products/funds

Investments

6,134

7,203

6,240

Other pensions

Decumulation & pensions

386

388

379

Other pure protection

Insurance & pure protection

2,071

2,035

2,070

Other regulated home finance products

Home finance

92,819

83,465

83,033

Other unregulated home finance products

Home finance

17,949

16,483

15,804

Overdrafts

Banking and credit cards

47,321

43,736

48,628

Packaged accounts

Banking and credit cards

136,871

99,600

91,216

Payment protection insurance

Insurance & pure protection

1,581,862

2,117,638

3,713,184

Pensions packaged multi products

Decumulation & pensions

19

75

24

Pet

Insurance & pure protection

16,930

15,898

20,173

Platforms

Investments

11,767

9,684

7,071

Property

Insurance & pure protection

92,879

89,176

100,172

Protection packaged multi products

Insurance & pure protection

Savings (including ISAs)

Banking and credit cards

74,277

74,574

71,048

Second and subsequent charge

Home finance

2,673

2,613

2,054

Structured products

Investments

499

522

642

Third way products (e.g. investment linked, variable, fixed term)

Decumulation & pensions

152

112

97

Travel

Insurance & pure protection

28,926

27,998

28,303

Trust based pensions (e.g. Occupational and DB)

Decumulation & pensions

2,354

2,704

2,904

UCITS

Investments

95

45

98

Unit trusts/OEICs

Investments

6,056

5,138

5,234

Warranty

Insurance & pure protection

18,719

21,832

30,519

Whole of life/term assurance/critical illness

Insurance & pure protection

30,732

36,038

34,486

Workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

9,346

9,410

8,577

Aggregate Complaints data - Complaints, contextualised by number of products

Product

Product group

2019 H2

Annuities (including enhanced and impaired)

Decumulation & pensions

1.3

Assistance

Insurance & pure protection

2.1

Credit cards

Banking and credit cards

6.0

Crowdfunding / Peer to Peer

Investments

71.8

Current accounts

Banking and credit cards

6.0

Decumulation packaged multi products

Decumulation & pensions

Discretionary management services

Investments

5.3

Drawdown and UFPLS

Decumulation & pensions

6.1

Endowments

Investments

7.1

Equity release

Home finance

11.3

ETPs

Investments

FX/CFD/Spreadbetting

Investments

13.7

General insurance packaged multi products

Insurance & pure protection

1.0

Impaired credit

Home finance

20.2

Income protection and other accident, sickness and unemployment

Insurance & pure protection

1.4

Investment bonds

Investments

3.6

Investment packaged multi products

Investments

8.1

Investment trusts

Investments

24.8

ISAs (where investment held)

Investments

3.2

Medical/health

Insurance & pure protection

6.2

Motor & transport

Insurance & pure protection

5.7

Non-discretionary management services

Investments

0.8

Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

2.6

Other banking

Banking and credit cards

10.9

Other decumulation

Decumulation & pensions

Other general insurance

Insurance & pure protection

6.1

Other investment products/funds

Investments

0.5

Other pensions

Decumulation & pensions

0.5

Other pure protection

Insurance & pure protection

0.8

Other regulated home finance products

Home finance

8.8

Other unregulated home finance products

Home finance

5.9

Overdrafts

Banking and credit cards

1.1

Packaged accounts

Banking and credit cards

11.1

Payment protection insurance

Insurance & pure protection

118.5

Pensions packaged multi products

Decumulation & pensions

Pet

Insurance & pure protection

5.1

Platforms

Investments

0.7

Property

Insurance & pure protection

3.2

Protection packaged multi products

Insurance & pure protection

Savings (including ISAs)

Banking and credit cards

0.6

Second and subsequent charge

Home finance

31.1

Structured products

Investments

10.7

Third way products (e.g. investment linked, variable, fixed term)

Decumulation & pensions

4.7

Travel

Insurance & pure protection

1.8

Trust based pensions (e.g. Occupational and DB)

Decumulation & pensions

0.4

UCITS

Investments

1.4

Unit trusts/OEICs

Investments

0.7

Warranty

Insurance & pure protection

1.7

Whole of life/term assurance/critical illness

Insurance & pure protection

1.4

Workplace personal pensions (e.g. SIPPs, SHPs, PPPs)

Decumulation & pensions

0.7