Aggregate complaints data sortable table: 2019 H2
Volumes by product name
Aggregate Complaints data - Volumes by product name
Product |
Product group |
2018 H2 |
2019 H1 |
2019 H2 |
|---|---|---|---|---|
Annuities (including enhanced and impaired) |
Decumulation & pensions |
4,936 |
6,443 |
8,548 |
Assistance |
Insurance & pure protection |
31,230 |
29,053 |
34,228 |
Credit cards |
Banking and credit cards |
385,933 |
354,806 |
336,038 |
Crowdfunding / Peer to Peer |
Investments |
954 |
1,883 |
3,562 |
Current accounts |
Banking and credit cards |
604,520 |
590,661 |
615,802 |
Decumulation packaged multi products |
Decumulation & pensions |
|||
Discretionary management services |
Investments |
1,489 |
1,589 |
1,755 |
Drawdown and UFPLS |
Decumulation & pensions |
4,002 |
4,841 |
4,125 |
Endowments |
Investments |
10,659 |
12,361 |
12,856 |
Equity release |
Home finance |
1,559 |
1,662 |
2,028 |
ETPs |
Investments |
23 |
65 |
126 |
FX/CFD/Spreadbetting |
Investments |
1,596 |
1,163 |
1,376 |
General insurance packaged multi products |
Insurance & pure protection |
6,502 |
7,210 |
8,834 |
Impaired credit |
Home finance |
2,062 |
1,704 |
1,414 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
5,475 |
5,770 |
7,161 |
Investment bonds |
Investments |
8,094 |
8,964 |
10,129 |
Investment packaged multi products |
Investments |
83 |
61 |
59 |
Investment trusts |
Investments |
586 |
784 |
480 |
ISAs (where investment held) |
Investments |
18,600 |
19,104 |
17,696 |
Medical/health |
Insurance & pure protection |
53,073 |
56,935 |
56,432 |
Motor & transport |
Insurance & pure protection |
277,363 |
248,461 |
242,041 |
Non-discretionary management services |
Investments |
1,276 |
1,196 |
1,086 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
34,342 |
37,331 |
33,271 |
Other banking |
Banking and credit cards |
44,703 |
33,574 |
33,442 |
Other decumulation |
Decumulation & pensions |
|||
Other general insurance |
Insurance & pure protection |
222,550 |
200,592 |
317,890 |
Other investment products/funds |
Investments |
6,134 |
7,203 |
6,240 |
Other pensions |
Decumulation & pensions |
386 |
388 |
379 |
Other pure protection |
Insurance & pure protection |
2,071 |
2,035 |
2,070 |
Other regulated home finance products |
Home finance |
92,819 |
83,465 |
83,033 |
Other unregulated home finance products |
Home finance |
17,949 |
16,483 |
15,804 |
Overdrafts |
Banking and credit cards |
47,321 |
43,736 |
48,628 |
Packaged accounts |
Banking and credit cards |
136,871 |
99,600 |
91,216 |
Payment protection insurance |
Insurance & pure protection |
1,581,862 |
2,117,638 |
3,713,184 |
Pensions packaged multi products |
Decumulation & pensions |
19 |
75 |
24 |
Pet |
Insurance & pure protection |
16,930 |
15,898 |
20,173 |
Platforms |
Investments |
11,767 |
9,684 |
7,071 |
Property |
Insurance & pure protection |
92,879 |
89,176 |
100,172 |
Protection packaged multi products |
Insurance & pure protection |
|||
Savings (including ISAs) |
Banking and credit cards |
74,277 |
74,574 |
71,048 |
Second and subsequent charge |
Home finance |
2,673 |
2,613 |
2,054 |
Structured products |
Investments |
499 |
522 |
642 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
152 |
112 |
97 |
Travel |
Insurance & pure protection |
28,926 |
27,998 |
28,303 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
2,354 |
2,704 |
2,904 |
UCITS |
Investments |
95 |
45 |
98 |
Unit trusts/OEICs |
Investments |
6,056 |
5,138 |
5,234 |
Warranty |
Insurance & pure protection |
18,719 |
21,832 |
30,519 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
30,732 |
36,038 |
34,486 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
9,346 |
9,410 |
8,577 |
Complaints by product, contextualised
Aggregate Complaints data - Complaints, contextualised by number of products
Product |
Product group |
2019 H2 |
|---|---|---|
Annuities (including enhanced and impaired) |
Decumulation & pensions |
1.3 |
Assistance |
Insurance & pure protection |
2.1 |
Credit cards |
Banking and credit cards |
6.0 |
Crowdfunding / Peer to Peer |
Investments |
71.8 |
Current accounts |
Banking and credit cards |
6.0 |
Decumulation packaged multi products |
Decumulation & pensions |
|
Discretionary management services |
Investments |
5.3 |
Drawdown and UFPLS |
Decumulation & pensions |
6.1 |
Endowments |
Investments |
7.1 |
Equity release |
Home finance |
11.3 |
ETPs |
Investments |
|
FX/CFD/Spreadbetting |
Investments |
13.7 |
General insurance packaged multi products |
Insurance & pure protection |
1.0 |
Impaired credit |
Home finance |
20.2 |
Income protection and other accident, sickness and unemployment |
Insurance & pure protection |
1.4 |
Investment bonds |
Investments |
3.6 |
Investment packaged multi products |
Investments |
8.1 |
Investment trusts |
Investments |
24.8 |
ISAs (where investment held) |
Investments |
3.2 |
Medical/health |
Insurance & pure protection |
6.2 |
Motor & transport |
Insurance & pure protection |
5.7 |
Non-discretionary management services |
Investments |
0.8 |
Non-workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
2.6 |
Other banking |
Banking and credit cards |
10.9 |
Other decumulation |
Decumulation & pensions |
|
Other general insurance |
Insurance & pure protection |
6.1 |
Other investment products/funds |
Investments |
0.5 |
Other pensions |
Decumulation & pensions |
0.5 |
Other pure protection |
Insurance & pure protection |
0.8 |
Other regulated home finance products |
Home finance |
8.8 |
Other unregulated home finance products |
Home finance |
5.9 |
Overdrafts |
Banking and credit cards |
1.1 |
Packaged accounts |
Banking and credit cards |
11.1 |
Payment protection insurance |
Insurance & pure protection |
118.5 |
Pensions packaged multi products |
Decumulation & pensions |
|
Pet |
Insurance & pure protection |
5.1 |
Platforms |
Investments |
0.7 |
Property |
Insurance & pure protection |
3.2 |
Protection packaged multi products |
Insurance & pure protection |
|
Savings (including ISAs) |
Banking and credit cards |
0.6 |
Second and subsequent charge |
Home finance |
31.1 |
Structured products |
Investments |
10.7 |
Third way products (e.g. investment linked, variable, fixed term) |
Decumulation & pensions |
4.7 |
Travel |
Insurance & pure protection |
1.8 |
Trust based pensions (e.g. Occupational and DB) |
Decumulation & pensions |
0.4 |
UCITS |
Investments |
1.4 |
Unit trusts/OEICs |
Investments |
0.7 |
Warranty |
Insurance & pure protection |
1.7 |
Whole of life/term assurance/critical illness |
Insurance & pure protection |
1.4 |
Workplace personal pensions (e.g. SIPPs, SHPs, PPPs) |
Decumulation & pensions |
0.7 |