Find out about our approach to supervising firms.

Our Approach to Supervision and feedback statement explains the purpose of, and our approach to, supervising firms and individuals and the public value it delivers.

It sets out:

  • our role in ensuring fair and honest markets
  • why and how we prioritise our supervision work
  • how, in practice we supervise the firms and individuals we regulate

Find out more about Our Approach to Supervision.

Video: our approach to supervision (4 minutes 53 seconds)

See why we supervise, the large and small firms we supervise, what we focus on and how we make decisions about problems in firms we supervise. We also explain how we identify and diagnose harm and what we can do to stop it.

Why we supervise

​​​​​We define supervision as the continuing oversight of firms and of individuals controlling firms to reduce actual and potential harm to consumers and markets.

We use judgment to supervise against a framework of principles and rules that represent minimum standards of conduct. The firms that we regulate and their people are responsible for ensuring that they act in accordance with our principles and rules.  We expect firms and their employees to meet these standards and hold them to account when they fail to meet them.  

We take a forward looking and strategic approach in our supervisory work. This includes looking both at the conduct of individual firms and, more widely, at how retail and wholesale markets are evolving. To supervise effectively, we need a thorough understanding of the business models and strategies of the firms we regulate.

We also know that firms’ culture shapes the conduct outcomes for consumers and markets. We therefore aim to assess and address the drivers of culture. This includes looking at firms’ leadership, purpose, governance and approach to managing and rewarding its employees.

We supervise around 59,000 firms serving retail and wholesale consumers as well as users of many of the world’s largest and most significant global markets. These firms vary greatly in size, complexity and in the risks of harm they pose to consumers and market integrity. To make the best use of our resources and deliver the greatest public value, we take a proportionate approach to supervising firms.

We use information from a wide range of sources – this includes feedback from consumers and consumer organisations, data and intelligence from firms and their trade associations, insight shared with other regulatory organisations, information from MPs and from whistleblowers. This enables us to identify problems rapidly and, where necessary intervene swiftly to address harm to consumers or markets.