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Showing 72 to 81 of 344 search results for voluntary information on services for vulnerable customers.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. Flood and storm insurance claims

    Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
    We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims.

  3. Coronavirus (Covid-19): Information for firms on working with consumers and clients

    Published: 10/12/2020 Last modified: 10/12/2020
    Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims.

  4. Regulating for better outcomes - next steps in consumer credit

    Speeches Published: 08/10/2021 Last modified: 08/10/2021
    Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum

  5. FCA announces support for customers who are struggling to pay their mortgage due to coronavirus

    Press Releases Published: 22/05/2020 Last modified: 22/05/2020
    FCA announces proposals to support customers struggling to pay their mortgage due to coronavirus (Covid-19).

  6. Claims handling lessons learned from business interruption insurance

    Multi-firm reviews Published: 04/10/2022 Last modified: 04/10/2022
    The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have

  7. High-cost credit review

    Focus areas Published: 22/07/2019 Last modified: 10/02/2023
    The FCA's detailed, wide-ranging review has resulted in measures which will protect some of the most vulnerable consumers.

  8. FCA reveals the financial experiences of people in the UK: More than half of people in Wales are potentially vulnerable

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  9. Consumer warning on Northern Provident Investments

    News stories Published: 06/08/2021 Last modified: 15/06/2022
    Northern Provident Investments Ltd has proposed entering creditors’ voluntary liquidation. The FCA believes there is a high risk of scammers trying to take advantage of customers

  10. FCA reveals the financial experiences of people in the UK: More than half of people in Scotland are potentially vulnerable

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  11. Banks, building societies and credit unions – branch access for essential services

    Statements Published: 25/03/2020 Last modified: 04/06/2020
    Banks, building societies and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services. The FCA urges customers to only visit branches where absolutely