Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 42 to 51 of 344 search results for voluntary information on services for vulnerable customers.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. New guidance to help firms do more for vulnerable consumers

    Press Releases Published: 29/07/2020 Last modified: 25/09/2020
    The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers.

  3. Sample business plan

    Firm authorisation Published: 25/10/2023 Last modified: 25/10/2023
    If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP).

  4. FCA asks banks to reconsider branch closures during coronavirus lockdown

    Statements Published: 28/01/2021 Last modified: 28/01/2021
    Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. 

  5. FCA warns insurers about support provided to struggling customers

    Press Releases Published: 03/07/2023 Last modified: 03/07/2023
    ADD text

  6. Supporting consumers with pension transfers

    Published: 30/08/2023 Last modified: 30/08/2023
    Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice.

  7. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.

  8. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

    Focus areas Published: 18/01/2022 Last modified: 03/11/2022
    In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

  9. Acting flexibly and treating customers fairly in the face of a pandemic

    Speeches Published: 04/11/2020 Last modified: 04/11/2020
    Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations.

  10. Debt management firms still failing Britain’s most vulnerable consumers, says FCA

    Press Releases Published: 25/06/2015 Last modified: 25/06/2015
    vulnerable customers encouraged to purchase products and services which were not suitable and impeded their ability to repay their debts. ... The Money Advice Service offers free, impartial information that can help people get on top of their debts:

  11. FCA puts the spotlight on debt management firms

    Press Releases Published: 15/03/2019 Last modified: 15/03/2019
    The Financial Conduct Authority (FCA) has today published its second thematic review of the debt management sector, looking at commercial and not-for-profit firms that provide debt advice and administer debt management plans to help customers deal