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Showing 71 to 80 of 325 search results for treat vulnerable customers fairly.

  1. FCA and Payment Systems Regulator publish updated evidence on cash access

    Press Releases Published: 23/07/2021 Last modified: 25/04/2024
    The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash.

  2. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  3. Consumer credit regulation: the journey so far

    Speeches Published: 08/04/2016 Last modified: 08/04/2016
    Speech by Tracey McDermott, Acting Chief Executive, FCA, delivered at the Credit Summit 2016 on 7 April 2016. This is the text of the speech as drafted, which may differ from the delivered version.

  4. FCA regulation of consumer credit – during the pandemic and beyond

    Speeches Published: 13/10/2020 Last modified: 14/10/2020
    Speech by Nisha Arora, Director of Consumer and Retail Policy, given at the Finance & Leasing Association conference

  5. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.

  6. Comparison of banking providers’ fraud controls

    Data Published: 09/03/2020 Last modified: 07/08/2020
    This page contains information about banks’ fraud controls. It is intended to enable consumers and consumer groups to compare how banks protect their customers against fraud, and to help consumers to make better informed choices about their

  7. Business Plan 2022/23

    Business plans Published: 07/04/2022 Last modified: 27/04/2022
    The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

  8. Personal loans and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 30/11/2020
    FCA publishes temporary guidance for firms on personal loans during the coronavirus situation

  9. FCA fines guarantor lender TFS Loans Ltd (in administration) and requires it to provide redress to affected guarantors

    Press Releases Published: 10/06/2022 Last modified: 10/06/2022
    We have fined TFS Loans Ltd (in administration) £811,900 in relation to deficient affordability checks on 3,150 guarantors in its consumer credit business.

  10. FCA highlights continued support for consumers struggling with payments

    Press Releases Published: 22/10/2020 Last modified: 22/10/2020
    The FCA is highlighting its continued support for consumers struggling with payments due to coronavirus (Covid-19).
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