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Showing 51 to 60 of 325 search results for treat vulnerable customers fairly.
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FCA publishes review of business interruption insurance claims handling
The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims. -
The Consumer Credit landscape today
Speech by Andrew Bailey, Chief Executive of the FCA, at the Finance & Leasing Association (FLA). -
Payments after PSD2: evolution or revolution
Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Pay360 Conference. -
Cautious optimism for the post-pandemic world
Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association. -
Realising the benefits of purposeful leadership
Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, delivered at the CCTA 2018 Conference, Nottingham. -
Motor finance agreements and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that issue regulated motor finance agreements. -
Outcomes-focussed regulation: a measure of success?
Speech by Charles Randell, Chair of the FCA and PSR, to the Building Societies Association -
FCA announces redress scheme for rent-to-own firm PerfectHome
PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers. -
Overdraft repeat use: good practice and areas of concern
We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings. -
Overdrafts and coronavirus: temporary guidance for firms
FCA publishes temporary guidance on overdrafts during the coronavirus situation