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Showing 21 to 30 of 325 search results for treat vulnerable customers fairly.
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FCA publishes Future Approach to Consumers
The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017. -
Do the right thing
Speech by Therese Chambers, Joint Executive Director of Enforcement and Market Oversight, delivered at the City & Financial FCA Investigations and Enforcement summit. -
Acting flexibly and treating customers fairly in the face of a pandemic
Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations. -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. -
Improving access to insurance
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the FCA Insurance Access event. -
Payday lenders failing customers in arrears, says FCA
of the sector has shown that too many firms have been failing to meet the requirements to treat customers in arrears fairly. ... The requirements for firms to treat customers fairly and show forbearance to people in difficulty were also key aspects of -
Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings
In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms. -
Highlights of the FCA’s approach in 2022
The FCA set out a new three-year strategy in April designed to improve outcomes for consumers and markets. -
FCA publishes Annual Report and Accounts 2017/18
The Financial Conduct Authority (FCA) has today published its Annual Report and Accounts, which looks back on the key pieces of work undertaken by the organisation throughout 2017/18. -
Sustainability
Too often firms have made things worse by not treating customers fairly. ... They can create a culture of mis-selling and may undermine a firm’s positive efforts to treat customers fairly in other areas.