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Showing 1 to 11 of 803 search results for outcomes under the Consumer Duty.

1. FCA outcomes and metrics

   The FCA is committed to being clear about how it is accountable for its progress. The FCA sets out its outcomes and the metrics it will use to measure them.

2. Consumer Duty – information for firms

   Tasks for firms Published: 03/10/2022 Last modified: 16/05/2024
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

3. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

4. Consumer Duty

   Focus areas Last modified: 16/05/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

5. Consumer Duty: Findings from our review of fair value frameworks

   Good and poor practice Published: 10/05/2023 Last modified: 17/11/2023
   Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty.

6. Consumer Duty implementation: good practice and areas for improvement

   Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
   What firms are doing well and what they could do better.

7. Expectations of firms offering fractional shares to retail investors

   Firms Published: 01/12/2023 Last modified: 01/12/2023
   FCA's expectations under the Consumer Duty for firms offering fractional shares.

8. A credit market that delivers for consumers

   Speeches Published: 27/04/2023 Last modified: 27/04/2023
   Speech by Roma Pearson, Director of Consumer Finance, delivered at Credit Summit 2023.

9. The hidden cost of domestic financial abuse: working together to improve outcomes

   Blogs Published: 17/05/2024 Last modified: 20/05/2024
   Domestic financial abuse has a huge impact on the lives of those who experience it.

10. Regulating for better outcomes - next steps in consumer credit

    Speeches Published: 08/10/2021 Last modified: 08/10/2021
    Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum

11. Supporting consumers with pension transfers

    Published: 30/08/2023 Last modified: 30/08/2023
    Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice.