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Showing 21 to 30 of 1501 search results for needs of vulnerable customers.
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Sample business plan
If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP). -
Protecting access to cash and banking services
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0 -
Access to cash FCA and PSR joint statement
The FCA and Payment Systems Regulator are committed to ensuring that cash, and the infrastructure that supports it, remains available for those who need it. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Firms
Tasks for regulated firms and authorisation information for new firms -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
Helping people access cash
How new legislation has given the FCA powers to act where it finds or anticipate significant impacts on consumers’ ability to access cash. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. -
FCA asks banks to reconsider branch closures during coronavirus lockdown
Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures.