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Showing 1 to 10 of 249 search results for respond to the particular needs of vulnerable customers.

1. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

2. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

3. Coronavirus linked forbearance: key findings

   Multi-firm reviews Published: 25/03/2021 Last modified: 15/04/2021
   We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty.

4. Supporting consumers with pension transfers

   Published: 30/08/2023 Last modified: 30/08/2023
   Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice.

5. Our approach to consumers

   Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
   Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.

6. Ageing population and financial services

   Speeches Published: 16/10/2017 Last modified: 16/10/2017
   Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. 

7. FCA regulation of consumer credit – during the pandemic and beyond

   Speeches Published: 13/10/2020 Last modified: 14/10/2020
   Speech by Nisha Arora, Director of Consumer and Retail Policy, given at the Finance & Leasing Association conference

8. Acting flexibly and treating customers fairly in the face of a pandemic

   Speeches Published: 04/11/2020 Last modified: 04/11/2020
   Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations.

9. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

   Focus areas Published: 18/01/2022 Last modified: 03/11/2022
   In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

10. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.