Search results

Showing 1 to 10 of 12458 search results for insurance claims.

1. Flood and storm insurance claims

   Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
   We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims.

2. Business interruption insurance test case – Insurer claims data

   Data Published: 31/03/2023 Last modified: 31/03/2023
   The FCA gathers information regularly from all affected insurers on the progress of their non-damage business interruption insurance claims, and publishes this data.

3. The FCA has fined Liberty Mutual Insurance Europe SE £5.2 million for failures in its oversight of mobile phone insurance claims and complaints handling

   Press Releases Published: 30/10/2018 Last modified: 30/10/2018
   The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015 in its oversight of its mobile phone insurance claims and complaints handling processes

4. Commercial Insurance Claims: Findings from Research with SME Customers [pdf]

   External research Published: 22/05/2015 Last modified: 22/05/2015
   The SME Commercial Claims research was commissioned by the FCA. It was conducted by Quadrangle who carried out the recruitment, fieldwork, analysis, presentations and report writing.

5. FCA publishes review of business interruption insurance claims handling

   Press Releases Published: 04/10/2022 Last modified: 04/10/2022
   The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims.

6. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

7. Commercial Insurance Claims by SMEs: Report of Findings from File Reviews [pdf]

   External research Published: 22/05/2015 Last modified: 22/05/2015
   As part of the FCA’s thematic review to look at the handling and management of first party Property and related Business Interruption claims submitted by small and medium-sized enterprises (SMEs)1, Camford Sutton Associates (CSA) were engaged by

8. FCA review highlights gap between insurance claims service and SMEs’ expectations

   Press Releases Published: 22/05/2015 Last modified: 22/05/2015
   A Financial Conduct Authority (FCA) review of insurance claims handling for small and medium-sized enterprises (SMEs) has found the claims service is not consistently working in the interests of many ... TR15/6: Handling of insurance claims for Small and

9. TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs)

   Thematic reviews Published: 22/05/2015 Last modified: 23/06/2015
   TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs). ... TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs) [PDF].

10. Insurance fraud

    Tasks for regulated firms Published: 09/02/2016 Last modified: 14/02/2023
    We have a voluntary scheme where you can let us know if you suspect or have evidence of fraud by an insurance broker.