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Showing 1 to 11 of 1570 search results for information on services for vulnerable customers.

1. Forms

   List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

2. Automated investment services - our expectations

   Multi-firm reviews Published: 21/05/2018 Last modified: 07/05/2024
   The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

3. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

4. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

5. Your rights with financial services

   Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
   Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

6. About our data

   Last modified: 14/03/2024
   The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.

7. FCA performance scorecard - comparison metrics for personal current accounts 2021

   Data Published: 14/01/2021 Last modified: 14/01/2021
   This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

8. FCA mandated and voluntary information on current account services

   Data Published: 19/08/2020 Last modified: 13/11/2020
   Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and

9. Building our societies through lending and savings

   Speeches Published: 09/05/2024 Last modified: 09/05/2024
   Speech by Emily Shepperd, FCA Chief Operating Officer at the Building Societies Annual Conference

10. FCA publishes update on wide-ranging review of retail banking sector

    Press Releases Published: 27/06/2018 Last modified: 07/05/2024
    The FCA has published an update on its Strategic Review of Retail Banking Business Models.

11. Fair treatment of customers

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.