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Financial Lives survey

Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services.

Cost of Living: good and poor practice in the general insurance market

Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023

We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

Greater support for people’s financial decisions, under regulator and government proposals

Press Releases Published: 08/12/2023 Last modified: 08/12/2023

The FCA and Government are seeking views, as part of the joint Advice Guidance Boundary Review, on three proposals to help people make more informed investment and pensions decisions.

Consumer Investments: Strategy and Feedback Statement

Corporate documents Published: 14/09/2021 Last modified: 15/06/2023

The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this.

A strategy for positive change: our ESG priorities

Corporate documents Published: 03/11/2021 Last modified: 21/11/2022

The FCA's environmental, social and governance (ESG) strategy sets out our target outcomes and the actions we expect to take to deliver these, to support the transition to a net zero economy.

FCA response to the independent panels’ annual reports

Corporate documents Published: 01/02/2024 Last modified: 07/02/2024

In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports.