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Showing 61 to 70 of 628 search results for firms treat vulnerable customers.

  1. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... Firms must put the interests of customers at the heart of their business if we are to restore trust

  2. Supporting consumers in challenging times

    Speeches Published: 05/05/2022 Last modified: 16/05/2022
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the Building Societies Annual Conference 

  3. Building a common language in the mortgage market

    Speeches Published: 06/11/2013 Last modified: 06/11/2013
    Speech by Linda Woodall, Director of Mortgages and Consumer Lending FCA at the Council of Mortgage Lenders (CML) - Mortgage Industry Conference and Exhibition. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Consumer Credit and the FCA: one year on

    Speeches Published: 11/03/2015 Last modified: 11/03/2015
    So, yesterday, for example, we published a comprehensive thematic report into the way the pay-day industry treats customers in arrears, which (although positive in some respects) should certainly be a ... If we want to, for example, we can now mimic the

  5. Overdraft repeat use: good practice and areas of concern

    Good and poor practice Published: 19/04/2023 Last modified: 19/04/2023
    We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

  6. Overdrafts and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 30/11/2020
    FCA publishes temporary guidance on overdrafts during the coronavirus situation

  7. Outcomes-focussed regulation: a measure of success?

    Speeches Published: 06/05/2021 Last modified: 07/05/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Building Societies Association

  8. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.

  9. Speech: Beyond economics?

    Insight Published: 25/01/2017 Last modified: 28/02/2017
    consumer advocacy bodies, marketing by firms, institutional structures such as courts and so on. ... behavioural analysis to promote firms’ compliance – a new paper. Third, two examples from public sector management:.

  10. FCA announces redress scheme for rent-to-own firm PerfectHome

    Press Releases Published: 20/03/2018 Last modified: 20/03/2018
    PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers.
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