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Showing 11 to 20 of 628 search results for firms treat vulnerable customers.
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Rent-to-own
The FCA provides information on regulating rent-to-own sector. -
Your rights with financial services
Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
2013 fines
Fines published during the calendar year ending December 2013. -
Fair treatment of vulnerable consumers consultation events for firms
On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable -
FCA asks banks to reconsider branch closures during coronavirus lockdown
Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. -
About the FCA
The FCA regulates the conduct of nearly 45,000 businesses in the UK to ensure that financial markets work well. Find out more about our role. -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. -
Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings
In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms. -
FCA publishes Future Approach to Consumers
The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017.